Replace or Update card details
Free bus travel - 5 to 21
Replace or update card details
You can update your details on a card or replace a lost, stolen, or faulty card by completing Request a replacement/Make changes to your NEC.
If you're filling out the form on behalf of someone, use Request a Replacement/Make changes to someone else's NEC.
Need support applying
If you have difficulty completing the online form, you can book a face-to-face appointment.