Request a replacement card / make a change to your National Entitlement Card
Please use this form for any of the following reasons:
- your card is lost or stolen
- your card is damaged or faulty
- you need to update your details, like changing your name or address
Do not use this form if:
- you need your 16-digit card number to request a replacement card on GetYourNEC.scot. Instead, call our contact centre on 03451 55 00 66 for help.
- you are applying for Young Persons’ Free bus travel for the first time.
Note: Only use this form for a like-for-like replacement.
You can find out about how we manage the personal information you provide by reading the privacy policy.
