Contact Us

Council Out Of Hours:

For genuine emergencies concerning drainage, flooding, street lighting, building repairs, roads, repairs to council houses and social care. 03451 55 00 99

From 5pm to 8am week days, 24hrs weekends and public holidays

Homeless Emergencies:

24 Hours : 0800 028 6231

National Emergency Contacts:

Fire, Police, Ambulance emergencies 999

Police Scotland (Non-Emergency) 101

NHS 24 111

Scottish Water Emergencies 0800 0788 788

Scottish Power Emergencies 0800 027 0072

Power Cuts 105

Scottish Gas Networks (SGN) 0800 111 9999

Scottish Environmental Protections Agency (Sepa) 03000996699

Live flooding information

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Your questions about bins, housing repairs, registration, rent or other council services can all be answered Monday to Friday from 9am to 5pm by clicking the red chat button. Where web chat is available look for it on the right of your screen.

Visit us in person

We’re reopening Kirkcaldy, Dunfermline, Cupar and Glenrothes Customer Service Centres from Monday 7th September.  

Limited appointments will be available from these centres. Please only visit if you have an appointment. Where possible, we will continue contacting customers using the telephone or online.

To contact us, please go to or phone:

  • 03451 55 11 55 for Council Tax & Benefits
  • 03451 55 00 33 for Housing Advice
  • 03451 55 00 66 for Travel & Blue Badge
  • 03451 55 00 77 for Births, Deaths & Marriages

Customers attending appointments should wear a face covering, unless they are exempt, and follow any safety instructions on display.

Methil, Cowdenbeath and Inverkeithing Customer Service Centres will reopen on week starting 14th September.

British Sign Language (BSL)

BSL users can now contact the council using the ContactSCOTLAND-BSL app.

To find out more about the service and how to register visit

For more information about support for Deaf, deafened, hard of hearing, deaf-blind and Deaf BSL users please get in touch with our Deaf Communications Service

For more information about the accessibility of this website visit