Get help with your tenancy (Tenancy Sustainment)

Your Housing Management Officer (HMO) can provide free advice and support.

We can help with:

Understanding your tenancy

• your tenancy agreement
• your rights and responsibilities
• being a good neighbour
• home safety and security
• what happens if you break your tenancy agreement

Managing money

• making the most of your income
• budgeting
• reducing energy costs
• accessing money and debt advice

Forms, letters and benefits

• understanding tenancy-related letters and forms
• benefits and financial support

Setting up your home

• finding furniture and household items
• making your home comfortable and suitable for your needs

Accessing support services

• finding local services
• getting longer-term housing support
• support with additional needs

Changes in your circumstances

• relationship breakdown
• bereavement
• other major life events

Your HMO can visit you at home to discuss any support you need.

If you need specialised support, we can refer you to Short Term Housing Support for up to 2 years.

We'll normally contact you within 4 to 6 weeks of moving into your home to check that settling in and see if you need any help.

Further help and advice

Furnishing your home

You may be able to get help with furniture, household items, or other essentials through the Get Help website - help with furnishing your home.

Budgeting and debt advice

If you're struggling with money, we can refer you to CARF (Citizens Advice Rights Fife) for independent advice. Our Benefits and money advice section also has some great advice on food banks and living on a budget.

Digital support

We can help you improve your digital skills and access online services. You can use computers at:

• local libraries
• Job Centres
• at Job Clubs

If your household has changed

If your home is overcrowded or has more bedrooms than you need, contact us to fill out a Housing Options form. We also offer interviews at any customer service centre.

Noise and neighbour issues

If you're experiencing problems with noise or anti-social behaviour, visit our Safer Communities pages to find out how to report it.

Changes to your household

Tell us directly if someone joins your household. This helps us confirm how long they have lived with you. They must normally have lived in your home for at least 12 months before they can qualify for tenancy rights.

It's important that you do this. If you have not told us of a change to your tenancy, you may be unable to:

• apply for a joint tenant
  
• give up your tenancy to another household member
  
• leave your tenancy to a household member if you pass away
  

Use the Request contact from your housing officer online form, to let us know.

Dampness, condensation, and mould

Dampness, condensation, and mould can be common problems in many homes. Visit our Dampness and mould page for more information and advice.