Reporting a repair – What do you need to do?
We have a responsibility, as your landlord, to make sure your home is wind and watertight. If any repairs are required to your home, please let us know as soon as possible. We'll need to know:
- your name, address and contact number
- as much information as possible on the repair required
- if any damage has occurred and how it happened
- any access details that may affect us being able to do the repair within an agreed timescale
With this information, we'll advise you of the time it takes to complete the work. If possible, we'll offer you an appointment. It will be one that is suitable for both yourself and our trades person. Repair timescales can vary, depending on the work required. We'll always aim to complete the repair as soon as we can.
If your repair is not an emergency, for example a danger to your health or safety, you should report this online via the Request a non emergency housing repair online form. Please provide your name, address, contact number and full details of repair required. You'll be sent an appointment via text message, if you've provided us with a mobile number. If not, we'll send you an appointment via email. You'll receive details of your appointment within five working days.
You can also report repairs using our Chat button at the top right-hand side of the page.
In an emergency
If you believe the repair is a danger to health or safety, you should report the problem as soon as possible. Please use the Request an emergency housing repair online form or by using the Chat button at the right-hand side of the page.
Missed a trades person
It’s now much easier to reschedule your repair, if you missed the trades person. Please click on the Chat icon at the top right-hand side of the page. You'll be asked for the job number on the card left through your door, or your name and address if you don’t have a card.
Please note if your repair was classed as an emergency, you'll need to call us back on the Fault and Repairs line to report it again.