Reporting a repair – What do you need to do?
We have a responsibility, as your landlord, to make sure your home is wind and watertight. If any repairs are required to your home, please let us know as soon as possible. We'll need to know:
- your name, address and contact number
- as much information as possible on the repair required
- if any damage has occurred and how it happened
- any access details that may affect us being able to do the repair within an agreed timescale
With this information, we'll advise you of the time it takes to complete the work. If possible, we'll offer you an appointment. It will be one that is suitable for both yourself and our trades person. Repair timescales can vary, depending on the work required. We'll always aim to complete the repair as soon as we can.
The best way to report a repair is by emailing email@example.com. You'll receive a response within one to three working days. You can also call us on the Faults and Repairs line on 03451 55 00 11, from Monday to Friday between 8am and 6pm.
In an emergency
If your repair is an emergency, please call us on the Faults and Repairs line listed above. If you’re calling after 6pm, our emergency team is available on 03451 55 00 99 and will be able to help. Please do not email us as we can’t guarantee that someone will respond straight away.
Missed a trades person
It’s now much easier to reschedule your repair, if you missed the trades person. Please click on the Chat icon at the top right-hand side of the page. You'll be asked for the job number on the card left through your door, or your name and address if you don’t have a card.
Please note if your repair was classed as an emergency, you'll need to call us back on the Fault and Repairs line to report it again.