Reporting a repair – What do you need to do?
We have a responsibility, as your landlord, to make sure your home is wind and watertight. If any repairs are required to your home, let us know as soon as possible. We'll need to know:
- your name, address and contact number
- as much information as possible on the repair required
- if any damage has occurred and how it happened
- any access details that may affect us being able to do the repair within an agreed timescale
With this information, we'll advise you of the time it takes to complete the work. If possible, we'll offer you an appointment. It will be one that is suitable for both yourself and our tradesperson. Repair timescales can vary, depending on the work required. We'll always aim to complete the repair as soon as we can.
If your repair is not an emergency, for example it's not a danger to your health or safety, you should report this online via the Request a Non-emergency housing repair online form. Please provide your name, address, contact number and full details of repair required. You'll be sent an appointment via text message, if you've provided us with a mobile number. If not, we'll send you an appointment via email. You'll receive details of your appointment within five working days.
Rescheduling an appointment
If you need to reschedule your gas service or a non-emergency housing repair, you can do so via the red Chat button on the side of this page.
Please note, this is for rescheduling repairs only. Customers should continue to use either the Request a Non-emergency Housing Repair online form or the Request an Emergency Housing Repair online form to report new repairs.
In an emergency
If you believe the repair is dangerous to health or safety, you should report the problem immediately. Please use the Request an Emergency Housing Repair online form, Monday to Friday 9am to 5pm. If it's out with these hours, give us a call on 03451 550099.
Have you missed a tradesperson, or do you have an appointment to change?
If the appointment you missed was an emergency, please use the Request an Emergency Housing Repair online form.
