***Due to current restrictions, we will only be carrying out emergency repairs in houses that are occupied and any outdoor repairs. Gas servicing and electrical checks will still be carried out as normal, due to safety and legal reasons.
All outstanding routine repairs will be re-scheduled when the Scottish Government guidance changes and we will contact customers with a new appointment.
You can still report all non-emergency repairs via email at BS.firstname.lastname@example.org and we will contact customers with appointments once we are in a position to resume non-emergency work.***
Reporting a repair – What do you need to do?
We have a responsibility, as your landlord, to make sure your home is wind and watertight. If any repairs are required to your home, please let us know as soon as possible. We'll need to know:
- your name, address and contact number
- as much information as possible on the repair required
- if any damage has occurred and how it happened
- any access details that may affect us being able to do the repair within an agreed timescale
With this information, we'll advise you of the time it takes to complete the work. If possible, we'll offer you an appointment. It will be one that is suitable for both yourself and our trades person. Repair timescales can vary, depending on the work required. We'll always aim to complete the repair as soon as we can.
If your repair is not an emergency, for example a danger to your health or safety, you should report this online via email@example.com. Please provide your name, address, contact number and full details of repair required. You can also report repairs using our Chat button at the top right-hand side of the page.
In an emergency
If you believe the repair is a danger to health or safety, you should report the problem as soon as possible. Please use the Request an emergency housing repair online form or by using the Chat button at the right-hand side of the page.
Missed a trades person
It’s now much easier to reschedule your repair, if you missed the trades person. Please click on the Chat icon at the top right-hand side of the page. You'll be asked for the job number on the card left through your door, or your name and address if you don’t have a card.
Please note if your repair was classed as an emergency, you'll need to call us back on the Fault and Repairs line to report it again.