Crisis Grant

Independent Review

If you disagree with your First Tier Review decision, you can ask the Scottish Public Services Ombudsman (SPSO) for an independent review. You must request this within 28 days.

You can request an independent review online or over the phone on 0800 014 7299. If someone is requesting this on your behalf, you may need to give consent.

After you have requested your Independent Review, the SPSO will contact us for more information. The SPSO will respond to you directly with a decision within their timescales:

• Crisis Grants - one working day
• Community Care Grants - 21 working days

Timescales start once the SPSO have received all the information they need to make a decision.

The SPSO can decide to:

• to change part or all of the our decision
• not to change our decision

There is no risk to any funds you may have already been awarded.

If you have not received a First Tier Review decision, call 0300 555 0265 and select option 3.