What happens after you apply
Crisis Grant
What happens after you apply
We will contact you when a decision has been made.
If your circumstances change before you hear from us, let us know as soon as possible.
Current processing dates
As of 2 May 2025, we're currently working on applications received on 28 April 2025.
Do not contact us if you have applied after this date.
Tracking your application
The online tracker can be used to confirm the status of your application. The tracker will tell you:
- when your application was received and that it is being processed, or
- whether your application has been granted or refused
You should refer to the processing dates above for an estimated wait time.
Receiving an award
If awarded, you will receive a voucher that can be redeemed at a PayPoint Store.
Vouchers will be sent by text message or may need collected from your nearest Customer Service Centre.
