Apply for/renew/replace your MyFife card

If you're aged 60, or will be 60 within the next 2 weeks, please complete the Apply for an over 60s MyFife card online form below.

PLEASE NOTE - If you're unable to provide photographic ID, such as a passport or photo driving licence, you will not be able to complete this online form. You'll need to phone 03451 55 00 66 to arrange for a face to face appointment at your most convenient Customer Service Centre.

If you meet with one of the following qualifiers, you should complete the Apply for a New Disabled MyFife Card online form below.

PLEASE NOTE: If you're unable to provide photographic ID, such as a passport or photo driving licence, you will not be able to complete this online form. You should phone 03451 55 00 66 to arrange for a face to face appointment at your most convenient Customer Service Centre.

However, there are exceptions if you're using the online form to inform us you're:

• visually impaired
• hearing impaired
• require a paper certificate for completion by a health professional due to having epilepsy, mental illness or a learning difficulty

In these cases, please proceed with the online form below.

Higher rate of the Mobility component or Higher or Middle rate of the Personal Care Component of Disability Living Allowance (DLA) - You will need your benefit award letter from the Department of Work and Pensions (DWP).  The letter should be dated within the last year and must show the award component and length of award (expiry date).

Standard or Enhanced rate of Personal Independence Payment (PiP) - You will need your benefit award letter from the Department of Work and Pensions (DWP).  The letter should be dated within the last year and must show the award component and length of award (expiry date).  If your award letter dated more than a year ago you will also need your current yearly update letter.

Attendance Allowance or Constant Attendance Allowance - You will need your benefit award letter from the Department of Work and Pensions (DWP).  The letter must be dated within the last year.

Care, residential home or hospital resident - You will need a letter from your residential home or hospital confirming that this is your permanent residency.

Blue Badge Holder - You will need your Blue Badge.  (You can find out more about the Blue Badge scheme here.

Profoundly or Severely Deaf - We need to contact your audiologist to request a report confirming that you have bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz.  Alternatively, please let us know if you are a British Sign Language (BSL) user or if you have been deaf since birth. A letter from your GP confirming this is fine too.

Registered Sight Impaired - If you are severely sight impaired/blind or sight impaired/partially sighted, we will confirm your registration with Seescape (Fife Society for the Blind).

Unable to drive on medical grounds - You will need a confirmation letter from DVLA, refusing or revoking your licence. It must be dated within the last year. We need this, along with the medical adviser's report.

Epilepsy, aged 16 or over and medically unable to drive - You can download and print certificate NCT003 below, which needs to be completed by your hospital consultant, GP or epilepsy specialist nurse. If you can’t print out a certificate, you can request a paper copy by completing the online form below.

If you've had a card before, select Renew a disabled MyFife card. If you're a first time applicant, select Apply for a new disabled MyFife card.

Mental Illness/Personality Disorder - Your condition must be recognised under the Mental Health (Care and Treatment) (Scotland) Act 2003 and has lasted for more than a year. You must need to travel to health or social care appointments as part of treatment activities, care or a rehabilitation programme. Your ability to travel must also be impaired by your mental health condition.

You can download and print certificate NCT002 below, which needs to be completed by the health care professional treating your mental health condition.

If you can’t print out a certificate, you can request a paper copy by completing the online form below.

If you've had a card before, select Renew a disabled MyFife card. If you're a first time applicant, select Apply for a new disabled MyFife card.

Learning Disability and need to travel to see a support worker or get to appointments or activities - You can download and print certificate NCT002a below, which needs to be completed by a professional person who supports you.

If you can’t print out a certificate, you can request a paper copy by completing the online form below.

If you've had a card before, select Renew a disabled MyFife card. If you're a first time applicant, select Apply for a new disabled MyFife card.

Although you will apply using the Fife Council procedures, you might find some of the information in this Enable booklet useful.

Terminal Illness - You either need:

• your award notice that shows you receive Higher or Middle rate of Disability Living Allowance, Personal Independence Payment or Attendance Allowance or
• a DS1500 report, hospice admittance letter or confirmation that you are registered on a Scottish Hospice Register

Progressive Degenerative Condition - Conditions such as Parkinson's Disease, that impede your mobility, may entitle you to free bus travel. Ask your hospital consultant or other specialist medical professional responsible for providing any treatment and support to provide a confirmation letter. This needs to say that your diagnosed health condition is considered ‘progressive degenerative' and that it severely impedes your mobility and ability to carry out day to day activities.

Any letter from a medical professional must clearly confirm these qualifying criteria otherwise it cannot be accepted.

Limb Loss - If you have lost one or both legs, both arms or an arm and a leg, you are entitled to free bus travel. Request a letter from your prosthetic clinic/centre, physiotherapist or rehabilitation centre for your application.

Injured Veteran with mobility problems - See the Armed Forces Compensation Scheme page for more details.

War Pension Mobility Supplement - You will need your award letter from Veterans UK or Ministry of Defence.

Child Under 5

Whilst all children under 5 travel free, if the child receives Middle or High rate of the Care element of DLA, or is registered severely sight impaired, a companion can accompany them on the bus free of charge. You should email the following documents to concessionary.travel@fife.gov.uk

• a copy of the DLA award letter or confirmation of Severe Sight Impairment/VYNCIP registration
• copy of birth certificate or passport
• passport style photograph of the child

The information will be recorded and a card sent out.

Child between 5 – 11

If the child is aged between 5 and 11 and meets with one of the eligibility criteria below:

• Higher rate of the Mobility component or Higher or Middle rate of the Personal Care Component of Disability Living Allowance (DLA)
• Blue Badge Holder
• Profoundly or Severely Deaf
• Registered Sight Impaired

You should email the following documents to concessionary.travel@fife.gov.uk

• evidence of eligibility (see above)
• copy of birth certificate or passport
• passport style photograph of the child

The information will be recorded and a card sent out.

Child aged 12 and over

You should complete the Apply for a New Disabled MyFife Card online form below.

If your MyFife card has been lost, stolen or if it is faulty, you can order a replacement by completing the Request a replacement card/Make changes to your MyFife card online form below.

If you have difficulty completing the online form, you should phone 03451 55 00 66 to request a replacement.

We will put a stop on the card from the date and time we receive your request so that you are not liable for any misuse should it fall into the wrong hands. We will then issue you with a replacement which you should receive within 7 working days.

You need to look at your card and check the symbol in the bottom right hand corner. This determines whether it will be renewed automatically or if you'll get a letter telling you how to renew. Please see below which category applies to you:

• If you're aged 60 or over and have a MyFife card with a "C" symbol or if you’re sight impaired and your card shows a “eye" symbol, your card will be automatically renewed
• If you have a MyFife card with a "C+1" symbol or if you’re under 60 and have a MyFife card with a “C” symbol, you'll receive a letter reminding you that your card is due to expire and encouraging you to renew online.  You don't have to wait on your letter, you can do this by completing the Renew a disabled MyFife card online form below.

If you have difficulty completing the online form you should phone 03451 55 00 66 to arrange for a face to face appointment at your most convenient Customer Service Centre

If need to change any of your personal details, you can do this by completing the Request a replacement card/Make changes to your MyFife card online form below.

If you have difficulty completing the online form you should phone 03451 55 00 66 to arrange for a face to face appointment at your most convenient Customer Service Centre.

You will be entitled to a "+1” on your card if you are in receipt of either:-

• Attendance Allowance
• Middle or High Rate of Personal Care element of DLA
• Daily Living element of PiP
• Registered Severely Sight Impaired/Blind
• Middle Rate of Personal Care element of DLA and registered Sight Impaired/Partially Sighted

If you have a “+1” symbol on your card then you are entitled to:

• A companion travelling free of charge on the same bus journey as yourself. This applies throughout Scotland.
• A companion travelling with you for half fare on rail journeys between any two Fife train stations during off peak times.
• Carers go Free scheme. Your companion can accompany you free of change when using most Fife Sports and Leisure and ONFife facilities.

If you already have a MyFife “C” card and are now eligible for a “C+1”, please complete the Renew a disabled MyFife card online form below. If you've never had a MyFife card before, please complete the Apply for a new disabled MyFife card online form.

Find out more information on Young Scot and how to apply, please click here.