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If you are homeless or about to be made homeless – talk to us.
You can do this by:
- Phone 0800 028 6231
- Visit your nearest Customer Service Centre.
Emergencies
For help or advice out of office hours or on weekends, call the Homeless Emergency Number on 0800 028 6231.
What we will do
The help we can give you will depend on your circumstances.
- If you are threatened with homelessness we will try to prevent you having to leave your home.
- If you have nowhere to stay while we look at your circumstances, we can arrange temporary accommodation. Temporary accommodation isn’t free but you could get housing benefit to help if you are on a low income.
- If you have to leave your home or are already homeless we will help to find a new home. You may be entitled to permanent housing from us or a local housing association.
Please contact us to arrange an interview to discuss your situation. Housing Advice Line 03451 550033
Temporary Homeless Accommodation
If you have nowhere to stay while we assess your situation or we can’t interview you right away, we can offer you temporary accommodation.
We try to match the accommodation to your needs where we can but as this is an emergency provision you can be placed anywhere in Fife.
The accommodation may be run by:
- the council
- a private landlord
- a housing association
- a voluntary organisation.
Regardless of where you are placed we will provide you with the support you need.
Preventing Homelessness
Our Prevention Service aims to prevent people becoming homeless by providing advice, assistance and support to help you find a realistic solution to your housing problem.
If you are homeless or threatened with homeless – please talk to us. We can arrange an interview to fully discuss your situation and explore the housing options available to you.
You can do this by:
- Calling Housing Information, Advice & Prevention (lines open 8 am-6pm) on 03451 55 00 33
- Visiting your nearest Local Office
Once you contact the Council, you will be given an interview appointment to have your situation assessed by skilled and experienced staff. If you have no accommodation at all, staff will do their best to see you on the same day as you make contact. Otherwise, staff will see you as soon as they can, certainly within 5 working days.
Emergencies
For help or advice out of office hours or on weekends, please call the Homelessness Emergency Number on 0800 028 6231
What we will do
The help we can give you will depend on your circumstances.
- If you are threatened with homelessness we will work with you to try to prevent you having to leave your home.
- If you have nowhere to stay while we look at your circumstances, we can arrange temporary accommodation. Temporary accommodation isn’t free but you could get housing benefit to help if you are on a low income.
- If you have to leave your home or are already homeless we will help you to find a new home. You may be entitled to permanent housing from us or a local housing association.
Partner Agencies
We work in partnership with other agencies who may also be able to provide advice and assistance to you, depending on your circumstances.
Frontline Fife – Independent housing advice & lay representation in Court for rent arrears.
Fife KeyFund (Trust in Fife) – Rent deposit guarantee scheme in the private rented sector.
Citizens Advice & Rights Fife – Independent housing & benefits advice
Fife Women’s Aid – support for those experiencing domestic abuse
Fife Migrants Forum – Welfare rights, unemployment & housing
Sheltered Housing for Homeless People
To get onto our waiting list for Retirement housing you must be 60 years old or over before you will be considered for this type of housing.
If you are homeless and don’t meet this criteria then our homelessness team may be able to help you.
We have two types of Retirement homes:
- Bungalows or flats which have special features like ramps or grabrails.
- Retirement housing. These are groups of self-contained homes which have additional laundry areas and shared common rooms. Each home is connected to our community alarm service.