If you're homeless or worried about becoming homeless, contact us as soon as possible. Call 03451 55 00 33, 9am to 5pm.

You do not need to wait until you're homeless to ask for help. We support individuals, couples and families.

You will speak to an advisor who will:

• give you advice
• connect you with a housing options officer

If it's out of hours, call 0800 028 6231.

What happens when you contact us

We will:

• listen to your situation
• assess your housing needs
• help you stay in your home where possible
• offer temporary accommodation if you have nowhere safe to stay
• work with other services to support you
• help you find longer-term housing

Preventing homelessness

We will try to prevent you from becoming homeless.

This may include:

• helping you stay in your current home
• support with issues like rent arrears or disputes
• helping you find another place to live
• referring you to other support services

Temporary accommodation

If you have nowhere safe to stay, we will offer temporary accommodation. This is short-term and helps keep you safe while we work with you to find a permanent home.

Types of accommodation

Depending on your situation, this may include:

• a furnished flat
• shared accommodation
• a hostel or supported housing

Accommodation is offered across Fife. We may not be able to place you in your preferred area, but we will consider your needs, health and safety.

You will usually receive one offer of temporary accommodation during your case.

While you are in temporary accommodation

You can expect:

• a safe place to stay
• basic living standards
• support from housing staff
• clear information about what you need to do

You will usually need to:

• pay rent or charges (you may be able to get benefits to help)
• follow any house rules
• stay in contact with your housing officer
• work with us on your housing plan

We will keep you informed while you are in temporary accommodation.

What happens next

You will be assigned a case manager who will contact you to discuss your situation. If homelessness cannot be prevented, we will:

• carry out a homelessness assessment
• look into your circumstances
• help you fill out a housing application

If you are accepted as homeless

You will:

• move into temporary accommodation if needed
• be added to the Fife Housing Register for permanent housing
• have your case reviewed every 12 weeks

If you are not accepted as homeless

We will still support you by helping you find other housing options.