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Homelessness and prevention


Coronavirus - Housing updates

Information about services changes due to coronavirus


Homelessness can affect anyone. The definition of homelessness is not having a home. This means you can be classed as 'homeless' or 'threatened with homeless' if you're:

  • staying on the streets
  • staying with friends or family
  • staying in temporary or emergency housing
  • living at risk of abuse or violence in your home
  • living in conditions that affect your physical or mental health
  • have been served with a notice to leave your current property

We're committed to helping anyone who finds themselves without a home, for any reason.

If you find yourself in this situation, please talk to us. You can do this by calling us on 0800 028 6231, at any time of the day or night. Unfortunately our customer service centres are currently closed due to Covid restrictions, so we are unable to provide a drop-in service.

What we will do

The help we can give you will depend on your circumstances. Our Prevention service will always try to help you stay in your own home. We want to support you to find the answer to your housing problem.

Once you contact us, you'll be given an interview appointment. This can be the same day, in emergency cases. Usually, your interview will be within five working days.

If you've nowhere to stay while we try to help:

  • We can arrange temporary accommodation.
  • Temporary accommodation isn’t free, but we can help you apply for housing benefit to cover some or all of the cost. This will depend on your income.

If you've to leave your home right away or you're already homeless:

  • We will assist you by going through all your tenancy options. This may include, but is not limited to, council or housing association tenancy, Private Rented Tenancies or Mid-Market Rents.

Temporary Homeless Accommodation

We can offer you temporary accommodation while we look at your housing situation. We try to match this to your needs where we can. Please be aware that this accommodation is offered on a Fife-wide basis, particularly if it's an emergency.

The accommodation may be run by:

  • the council
  • a housing association
  • a voluntary organisation.

No matter where you're placed, we'll provide you with the support and advice you need.

Partner Agencies

We work with other agencies who may also be able to provide advice and assistance to you:

Frontline Fife

Fife Private Rental Solutions (FPRS) (Trust in Fife)

Citizens Advice & Rights Fife

Fife Women’s Aid

Fife Migrants Forum