Current processing dates
As of 16 June 2026, we are currently working on applications received on 4 May 2026.
Please do not contact us for an update if you have applied after this date.
Community Care Grant
What happens after you apply
We will contact you when a decision has been made. We may need to ask for additional information first.
While you wait to hear from us we suggest you look alternative options.
If your circumstances change before you hear from us, let us know as soon as possible.
Providing evidence
You can book an appointment with a customer service advisor if you need to hand in evidence to support your application.
Tracking your application
The online tracker can be used to confirm the status of your application. The tracker will tell you:
- when your application was received and that it is being processed, or
- whether your application and been granted or refused
You should refer to the processing dates above for an estimated wait time.
Receiving a grant
If successful, we do need to speak to you before we issue your grant.
You will be provided with the goods from our suppliers. You will be contacted directly to arrange a suitable date and time for delivery.
