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Flooding Advice



Flooding can happen suddenly and with little warning. Legally, property owners are responsible for their land and property. They should take all steps to prevent or to insure against hazards. This includes flooding.

It's important that you protect your property, your family and your belongings. If you live in an area prone to flooding, it's a good idea to prepare a flood emergency pack. Our flooding advice leaflet tells you what you should include in there. It also gives you information about prevention and advice.

Practical advice for tenants and homeowners

If water is coming into your property: Use a bucket to collect the water and contain it as much as possible with towels.

If you need sandbags: This is when you're at immediate risk of flooding (for example, water crossing the threshold). Please contact us on 03451 55 00 11, and press option four for transportation. We'll deliver them to you, if we can. This is dependant on sandbags and drivers being available. Limited supplies mean we can’t guarantee to respond to all requests.

We expect you to take reasonable measures to protect your property. You can buy empty sandbags at most DIY stores. There's further information on flood protection products such as flood barriers and airbrick covers on the Scottish Environmental Protection Agency’s (SEPA) website:

If drains are overflowing in your street: Please call us on the above number. If it’s an emergency, it will be attended to as soon as possible. If the water is not causing an obstruction to traffic or flooding a house or garden, it will take longer. Someone will attend to it within the next 10 working days.

If your whole street is under water and every property is affected: Please contact Fife Fire & Rescue Service who will attend as soon as possible.

If your ceiling is bulging with water: Please try piercing a small hole in the ceiling to release the water. This will help until a more permanent repair can be carried out. Remember to put a bucket or basin under the hole to collect the water.

If water is coming through a light fitting: Please leave it alone and call an electrician to isolate the electricity to the light.

There are plenty of ways to stay informed. Find the latest advice at: ·


Our phone lines will be extremely busy during a flooding emergency. The emergency services' lines will be the same. Please only phone them if you really need to.

  • To report a non emergency flood on the road, you can do this online at
  • Up-to-the-minute information is also available from SEPA at or via their Floodline 0345 988 1188. There’s also a new mobile website to make live flooding information more accessible to users on the go. The website is
  • Flooding can also bring health risks. For information on how to protect yourself go to

SEPA's “Report-a-Flood” website also has lots of good information for areas across Scotland. It has been designed for the public to share information on where flooding occurs. It is important to note that the information is not fact-checked. It's designed so that members of public can get involved and report from their area.

Flood Risk Management

SEPA is working closely with the Scottish Government, local authorities and Scottish Water at a new approach to managing flood risk in Scotland. It will look in areas where they can have the greatest impact. Further information on flood risk management planning is available on SEPA’s website.

Sustainable Drainage Systems and Flood Risk Assessment Guidance

We have produced a guidance document for developers. They will be required to follow it before submitting a Planning Application. All sections must be completed, signed and submitted at the time of application. They will be required as part of the supporting documents. If they don't do this, the application is incomplete. This will delay the Planning process.

A copy of the Guidance document can be found below.

Related Publications

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