Please use this form for any of the following reasons:

• your card is lost or stolen
• your card is damaged or faulty
• you need to update your details, like changing your name or address

Do not use this form if:

• you are applying for Young Persons’ Free bus travel for the first time.
• you need your 16-digit card number to request a replacement card on GetYourNEC.scot. Instead, call our contact centre on 03451 55 00 66 for help.

Note: Only use this form for a like-for-like replacement.

Before you begin:

• Proof of address: Have a digital document or photo of a document ready to upload.
• Profile photo: Have a recent, clear suitable photo ready (if required).

You can find out about how we manage the personal information you provide by reading the privacy policy.