Supplier Portal FAQs

Yes - you can create additional accounts in Manage Profile, Contacts section.

No - you will need a separate portal account and username for each company.

You can access the Supplier Portal via this link.

Please view the Supplier Portal First Time Login guidance video below and take the necessary steps to reset your own password.

• Supplier portal first time login

Only lines that are available for invoicing will pull through when you click the select and add icon. Check to see whether these lines have already been matched to an invoice using View Invoices.

You can view the status of your invoice using View Invoices. Please note that invoices with an Incomplete status have not been submitted and require further action from the supplier.

You can view the due date for payment in View Invoices. Please note that if the invoice is on hold, this could delay payment.

You cannot view the remittance report which would normally come to you via email. However, in the View Payments section, you can view details of payments including invoices, purchase orders, amounts etc.

Please contact the person named on the purchase order PDF and ask them to amend the order, prior to submitting an invoice.

Speak to the person named on the order PDF in the first instance.

No, the supplier portal invoicing function is specifically for invoices matched to purchase orders.

No, invoices should be submitted via one route only to reduce any duplication risks.

No, you should not do this. If you submit invoices via the portal you should stick to this method, except in exceptional circumstances

No, credits should not be submitted via the portal. Please email all credits to invoices.accountspayable@fife.gov.uk

Overbilling functionality is not currently available in the supplier portal. Please contact the requester named on the purchase order to increase the order value prior to creating your invoice.

You can view the purchase order PDF using Manage Orders - click on the order number hyperlink to open it up, then click the View PDF button to download a copy.

Contact the requester named on the purchase order PDF to have the price amended, prior to submitting an invoice.

When viewing purchase orders in Manage Orders section, be sure to include closed documents in the search by clicking the dropdown and changing to Yes, if required.

Speak to the person named on the purchase order PDF in the first instance.

You can see a breakdown of all purchase orders that have been released against a specific Contract Purchase Agreement or Blanket Purchase Agreement (catalogue) in Manage Agreements and by clicking on the Released Amount hyperlink.

No, standard functionality is set up to email the purchase order to one recipient only. However, you can have multiple portal accounts set up and users can log in and obtain a copy of the purchase order there.

Please add your bank account and submit it for approval. Your bank account details may have transferred from our previous system into an area which is not visible to suppliers.

Log in to the portal and make any necessary changes in Manage Profile. Please make sure to review and submit the changes.

Please email enquiry.procurement@fife.gov.uk to request an update.