Please use this form for any of the following reasons:

• if the card has been lost or stolen
• if the card is damaged or faulty
• if you wish to update details, such as a change of name or address

If you are trying to find the 16-digit card number in order to request a replacement via GetYourNEC.scot, please do not use this form – instead, call our contact centre on 03451 55 00 66 for assistance.

Note: Only use this form for a like-for-like replacement; do not use this form to apply for Young Persons’ Free bus travel for the first time.

For information on this scheme visit the Young Persons’ Free Bus Travel page.

You can find out about how we manage the personal information you provide by reading the privacy policy.