Community engagement is a priority for us and is vital in meeting the Plan for Fife outcomes. We've created this toolkit to support services and organisations delivering impactful community engagement.
What it sets out to achieve
This toolkit gives you the tools and information you need to run good community engagement. It will help you embed this way of working into your work going forward.
What people can use it for
This toolkit can be used in the planning, delivery and evaluation of your work. We recommend checking the steps outlined below, anytime your service or organisation is undertaking decisions that affect the community you serve.
Planning your engagement
There are nine key stages to consider when planning an engagement or consultation (Adapted from People & Participation: How to put citizens at the heart of decision-making 2005)
Levels of engagement/involvement
|Purpose||Expectation||Examples of Methods|
To provide the public with information to assist their understanding of an issue
We will keep you informed
To collect information from the public about attitudes and opinions.
We will keep you informed, listen to and provide feedback on how public input has informed the decision.
To work with the public throughout all stages of the process to ensure their concerns are understood and considered.
We will work with you to ensure your concerns and aspirations shape the process and influence the decision.
To partner with the public in each aspect of the decision, agree sharing of resources and decision making.
We will look to you for advice and help in developing solutions and incorporate your advice.
To place final decision making in the hands of the public
We will implement what you decide.
Community engagement methods
In the section below we've provided several useful links to external sites which we will check on as we can. However please note that we're unable to ensure that they will be always live and up to date. If you encounter any dead links or issues, please email on: CommunityEngagement@fife.gov.uk
A website that has a useful directory of methods can be found at: involve | people at the heart of decision-making | involve.org.uk
Planning and evaluation tool
VOiCE is planning and recording software that assists individuals, organisations and partnerships to design and deliver effective community engagement. The system will enable all users to use a common approach to plan, monitor and evaluate community engagement practice.
VOiCE will assist individuals and organisations to design and deliver effective community engagement.
The software will support you to:
- Plan community engagement and service user participation
- Monitor and record the process
- Evaluate the process against the National Standards for Community Engagement (Scotland) and principles for good quality engagement (elsewhere).