If you haven’t received your postal pack, please call 03451 55 55 11, Option 4 for a replacement pack.

Replacements can be ordered from Friday 24 April for those registered for postal voting by Friday 10 April.

Replacements can be ordered from Wednesday 1 April for anyone who was granted a postal vote by the deadline of 5pm on Tuesday 21 April.

The law requires us to seek confirmation of your identity before issuing a replacement pack – this could be your passport, driving licence, bus pass or student card.

If you don’t have any of these documents, then we can advise what other forms of identification can be used.

We will cancel the original pack once we’ve issued you with a replacement.

You can return your postal vote in a plain envelope addressed to the Returning Officer at the full Freepost address shown on your postal voting statement.

Alternatively, please call 03451 55 55 11, and we’ll send you out a replacement.

Please check the contents of your postal pack again, as the ballot papers can get caught up in other documents.

If one or both are still missing, we can send you a replacement after you send us back all the contents of the original pack for cancellation. (This can be done by post, but may be easier in person). Please call 03451 55 55 11 for a replacement pack.

The numbers on the ballot papers should match the number on your Postal Voting Statement (PVS).

If the ballot paper numbers do not match the number on the PVS, please call 03451 55 55 11, Option 4 for a replacement pack and return all of the contents of the pack so the pack can be replaced.

If you have more than one copy of the same ballot paper, please check if the number on one of the ballot papers matches the number on the postal voting statement.

If it does, you can complete and return that ballot paper as normal, but please include any additional papers in a separate envelope in envelope B.

If the damage is only superficial (e.g. a coffee spill), this won’t invalidate your vote. Let it dry, then clearly mark the ballot paper, complete your date of birth and sign the Postal Voting Statement. If you have been granted a waiver, you are not required to sign the Postal Voting Statement.

If the ballot paper has been damaged and cannot be used, you will need to return the damaged pack and apply for a replacement pack by calling 03451 55 55 11, Option 4

Don’t worry, this isn’t a problem. Put the Postal Voting Statement (PVS) and envelope A, containing the completed ballot papers, into envelope B, making sure that the Returning Officer’s address is showing in the envelope window and send it back. 

Score it out and enter the correct date of birth above the boxes if necessary. Do not use Tippex as this may invalidate your vote.

Score it out and sign the correct PVS, outwith the signature box if necessary. Do not use Tippex as this may invalidate your vote.

Score out your vote. Make it very clear who you wish to vote for. Do not use Tippex as this may invalidate your vote. Do not sign or initial the change, as this may identify you as the voter.

Then -

1. Place your ballot papers in envelope A,
   
2. Sign the Postal Voting Statement, unless you have been granted a waiver
   
3. Add your date of birth to the Postal Voting Statement and
   
4. Return the envelope and Postal Voting Statement (with your signature and date of birth on it) in envelope B.
   

Open it carefully, put the rest of the documents in, re-seal envelope B. Sellotape is fine.

Please open envelope B and turn envelope A/Postal Voting Statement around so that the Returning Officer’s address can be seen in the window.

There may be orange franking marks on the envelope B – score these out and return the postal pack.

To see if your postal vote has been received and opened, please visit: pireturn.idoxgroup.com and log in using your username (shown on your postal voting statement under the barcode) and password (which is your Date of Birth)

Please note that depending on when your pack is returned to us and opened, will depend on when you will be able to check receipt.

5.00 p.m. on polling day Thursday 7 May 2026

But please be aware that, by law, any requests for a replacement postal vote pack after 5pm on the day before polling (Wednesday 6 May 2026) can only be dealt with in person.

So, after 5pm on Wednesday, 6 May 2026 you will have to return the replacement pack in person. Please call 03451 55 55 11, Option 4 to arrange to do so.

Yes, but you can only do so if you have not already returned your postal pack, and you must contact us on 03451 55 55 11 by 5 pm on Tuesday, 21 April 2026 to let us know this is what you want to do.

Remember that you can also drop your pack off at Fife House, North Street, Glenrothes, KY7 5LT or any polling station in your constituency if you’ve left it too late to post back.

If you have changed your name (e.g. married/divorced), you can still vote but must use the signature that appears on your postal vote application form. Otherwise, the signature on your Postal Vote Statement will not match when it’s scanned.

Unfortunately, no one can sign a Postal Voting Statement on behalf of another voter, not even under a Power of Attorney.

For future elections, our Electoral Registration team can issue the voter a “waiver”. This means the voter does not have to sign the Postal Vote Statement. To arrange a waiver, call 03451 55 55 11.

There’s a step-by-step picture guide with the “Quick Guide to Postal Voting” leaflet in your pack. We hope this helps, but if you need further help, call 03451 55 55 11 or ask a friend to help you. However, this person must not disclose how you have voted to anyone.

You can return your postal vote to Fife House, North Street, Glenrothes, KY7 5LT or any polling station in your constituency on polling day up until the polls close at 10 p.m.

You can find your nearest polling station by using the polling place map on our website fife.gov.uk/elections.

Please call 03451 55 55 11, Option 1