Service options 

There are various options open to you about the style and content of service you may wish to consider:

Types of service

Options include religious or non-religious, giving the option of either using a minister or priest, or a representative from other organisations such as the Salvation Army or Humanist Association. Alternatively, a member of the family may wish to lead the service or you may wish no officiant at all.

We also provide a service called 'Direct Cremation'. In these instances, there is no service time booked and no mourners attend. The coffin is still treated with utmost respect and dignity and is delivered to the crematorium first thing in the morning and brought through the Chapel. There is a reduced charge for this type of cremation. The cremated remains are available after the cremation for the same options as a full-service cremation.

Music

We have a high-quality audio-visual system available in our Crematoria. This includes music, live web streaming service and visual tributes.  Audio-visual services are arranged through your funeral director or, if you're not using a funeral director, the crematorium. All music, webcast and visual tribute services must be ordered at least two working days before the service.

The music system hosts a vast library of tracks, including songs, theme tunes, hymns, classical, poetry and birdsong. If the track you want is not available in the music library then every effort will be made to find that music.

Live web streaming plus a 28-day watch again service is available.  This allows family and friends who cannot be there in person to be part of the service from anywhere in the world. The service is captured by a camera discreetly located at the back of the chapel and is available to view online in real-time or at a later date with the downloadable link option. (Internet connection and device are essential to use this service).

Visual tributes provide digital photos or videos to be played at the funeral service.  There are six visual tribute options available:

• Single photo
• Extra single photo
• Basic Slideshow: up to 25 photos played on a loop or at the time of choosing
• Music Slideshow: a beautifully simple photo tribute of up to 25 photos, timed to their chosen piece of music with fade transitions
• Themed Tribute: a photo montage with a difference; users can choose from a range of themes and have up to 25 photos professionally edited and timed to their chosen piece of music
• Family-made: a video created by the family shown at the time of choosing

The option to order a Keepsake copy of a live web stream and/or visual tribute is available. This can be supplied as a DVD or USB stick.

Music is supplied free of charge.  Charges for the webcast, visual tribute services and Keepsakes can be found below in related publications.

Should you wish live music, an organ is available for use. We do not supply the musician/organist; you will have to arrange this through your funeral director or directly.

Format of service

A time of 20 minutes is allocated for each service. The time between services is to allow some time for mourners to pay their respects to the family of the bereaved in the exit room if requested. It also allows time for the chapel attendants to remove floral tributes to a viewing area outside and to prepare the chapel for the next service.

The content of the service will depend on what has been agreed between those arranging the funeral and those leading the service. We will try our best to accommodate special requests, but please allow plenty of notice. If you anticipate the service lasting longer than 20 to 25 minutes, additional service time can be booked. This should be considered to avoid impacting on those bereaved families whose services will follow.

There is a point during the service where the committal will take place. At this stage, it is normal for the curtains at the area where the coffin is laid to close. Some people find this comforting; others however can find it distressing. Please let us know if it is your wish that the curtains remain open until the service is finished and the mourners have left the chapel.

Collections can be arranged to take place at the end of the service. Some families prefer to take a collection in place of flowers for a charity or cause of their choice. Your Funeral Director can advise you on this option.

Floral tributes

We prefer for only three main tributes to be brought into the chapel for the service for handling and timing. However, if you would like more tributes this can be discussed. After the service, floral tributes will be removed from the chapel and laid out in the designated area for viewing.

The length of time tributes will remain on the viewing area depends on their condition. This is affected by weather conditions but they will normally be on view for between four and seven days, before being lifted and disposed of. If you wish to keep the cards from the tributes, please arrange for their uplift within the initial four-day period.

Alternatively, you may wish for the tributes to be taken from the crematorium to be placed in another place of your choice such as at a family grave, in a hospital ward or at a nursing home. Please advise crematorium staff if this is required and arrange for the tributes to be collected within the initial four-day period.

Policy Statement Relating to the Cremation of Babies and Infants:

This Cremation Authority wishes it to be known that it considers the interests of the bereaved family and the baby or infant left in our care to be the central focus of our attention. This will be reflected in all of our administrative and operational practices and procedures.

Definition of ‘ashes’

Whilst our employees might use the terms ‘ashes’ and ‘cremated remains’ we deem these to be one and the same and defined as ‘all that is left in the cremator at the end of the cremation process and following the removal of any metal’.

There might be a few cases where there are no ashes remaining at the end of the cremation process. If this is the case our staff will contact the Applicant for Cremation and advise them of this.

Maximising the recovery of ashes during cremation

We have developed an approach to the cremation of babies and infants that is designed to maximise the recovery of ashes. This includes the use of a cremation tray designed to retain ashes where practicable, and the maintenance of operational conditions that will minimise the loss of any ashes during the process of cremation.

Our staff will be vigilant during the cremation process and adjust operational conditions when necessary in order to protect the ashes of babies and infants and maximise their recovery.

In any rare instance of non-recovery of ashes, we will notify the Inspector of Crematoria within 48 hours and conduct a review of the cremation process to understand why this is the case. The results of this review will be documented and will be available to next of kin and to the Inspector of Crematoria.

We will adhere to our identification procedure that guarantees that the ashes resulting from individual cremations returned to parents are those of their babies.

Shared cremations

Where a shared cremation has been authorised, and hence ashes are not individually identifiable, we will take the same care throughout the cremation process, including steps to maximise the recovery of ashes, and will scatter the ashes within the crematorium’s designated area. The location will be recorded for future reference.

Disposal of Ashes

In relation to the disposal of ashes in the case of a private cremation, this Cremation Authority will only act upon the written instruction of the parent who is acting as the Applicant for Cremation or other person nominated in writing by the parent.

In the case of shared cremations we will only act on the written instruction of the designated person at the relevant hospital, who is acting as the Applicant. Ashes will be held at the crematorium for up to 6 weeks to await collection by representatives or instructions as to their disposal.

Where no further instructions have been received within the six-week period, a further fourteen days’ notice will be given in writing to the Applicant, following which the ashes will be scattered or interred within the grounds of the crematorium should no further instructions have been received.

Record-Keeping

All cremations of babies and infants will be registered at the crematorium, with all information as contained in forms and certificates being retained indefinitely.

The final resting place of ashes scattered within the grounds of the crematorium will be registered. Where ashes are to be collected, the details of any person authorised by the applicant to remove/collect the ashes will be registered.

The policy of this Cremation Authority is designed to provide an audit trail from the receipt of initial funeral instructions to the final disposal of ashes, either by collection from the crematorium or by scattering or burial within the confines of the Gardens of Remembrance or other such designated area.

There are also three special Baby areas in Fife being in Dunfermline Cemetery, Hayfield Cemetery in Kirkcaldy and Cupar Cemetery. These areas will receive interments of babies, but graves cannot be marked with a headstone. There are large headstones for the whole area on which the baby’s name can be inscribed along with the date of death.

The inscriptions can be organised through the office of the Fife Branch of the Stillbirth and Neonatal Death Charity (Sands) by contacting them at Fife Sands, PO Box 29210, Dunfermline, KY12 2BS or by telephoning 0845 5280322.

Scottish Government & National Records of Scotland Baby Loss Memorial Book

A Memorial Book opened in October 2023 for anyone who has experienced pregnancy or baby loss prior to 24 weeks.

The book, produced jointly by the Scottish Government and National Records of Scotland, will give parents an opportunity – if they wish – to commemorate their loss with a physical record.

The service is free of charge, completely voluntary and historical applications are welcome, as are applications for more than one loss.

For more information visit - Baby Loss Memorial Book

Questions or Queries

If you have any questions or queries about the cremation of your baby, you can speak to any staff at the crematoriums on the details below.

Kirkcaldy Crematorium
Tel: 01592 583 524 Contact Kirkcaldy Crematorium online
By Post: Kirkcaldy Crematorium Rosemount Avenue Kirkcaldy Fife KY2 6HQ

Dunfermline Crematorium
Tel: 01383 602 335 Contact Dunfermline Crematorium online
By Post: Dunfermline Crematorium Masterton Road Dunfermline Fife KY11 8QR

Book of Remembrance

These are displayed in specially provided rooms at both Dunfermline and Kirkcaldy Crematorium.

A page of memory for each day of the year is displayed on the appropriate date.

The inscription is added by an expert craftsman. It is a permanent record in the hand bound books which are encased in purpose built cabinets.

The Books cover each quarter of the year:

• January to March;
• April to June;
• July to September; and
• October to December.

They are sent away each year, three months prior to going on display, for any new subscriptions to be added.

Outwith that period, appointments can be made to specifically view a date.

Memorial Cards and Booklets:

These are suitable as a personal family record and for sending to distant friends and relatives, being essentially a miniature version of an inscription which would be entered into the Book of Remembrance.

Memorial: Garden of Remembrance

We offer a few options for memorials in the Gardens of Remembrance:

• Dunfermline Crematorium offer wall plaques, boulder plaques and planter plaques.  These are available on a 10-year lease, (5-year lease also available for planter plaques). For more details and prices please contact us.
• Kirkcaldy and Dunfermline Crematoria offer kerbs and wall plaques.  These are available on a 10-year lease. For more details and prices please contact us.

Please note: all plaques (with the exception of the Baby Garden) are on a 10-year lease basis.  The Baby Garden plaques are not bound by a lease.

Cremated Remains

When the Application for Cremation is being completed, you will be asked what your preferred option is for the cremated remains. There are various options open to you. Where dispersal in the Gardens of Remembrance has been chosen, the Crematorium will hold the cremated remains for seven days before dispersal, allowing a period of time in case a family changes their mind over the final resting place of the remains. Other options include:

Dispersal with family members present

Once it is finally agreed that dispersal in the Gardens of Remembrance is the chosen option, this can be arranged either through your Funeral Director or the Crematorium to take place with family members present. Only authorised persons can carry out dispersals.

Dispersal in chosen place

There are four areas used within the Gardens of Remembrance at various times throughout the year. You can specify however, if you wish cremated remains to be dispersed in a particular section. It is also possible for remains to be held back is a commemorative memorial is to be purchased to allow the dispersal to take place near the memorial once it is in place.

Taken away 

Alternatively, you may wish to collect the cremated remains from the Crematorium. This could be to bury them in a cemetery of your choice (permission and an application is required for this) or to disperse them in a particular area. Again, depending on where you intend to disperse the remains, it may be advisable to seek permission from the landowner. There are so many options so you may want to speak to us for advice and guidance. You can email bereavement.services@fife.gov.uk

Only the person who applied and completed the Application for Cremation or your Funeral Director can remove any remains to be taken from the Crematorium, which must be signed for. You will receive a ‘Certificate of Cremation’ which must be retained as you will need to give this to the person in charge of any cemetery where you intend to have the cremated remains buried.

Cremated remains to be taken away will be supplied in a biodegradable cardboard box. Other options may be available through your Funeral Director. Any cremated remains that the Crematorium is asked to keep indefinitely, in particular after a period of one month, can be dispersed in the Garden of Remembrance, following two weeks prior notification to the Applicant for Cremation.