Your bin may not be emptied if:
- it contains the wrong materials
- it was not put out on time
- it could not be accessed
- there is a service disruption in your area
If your bin has a tag, follow the instructions and put it out on your next collection day.
If your bin was not emptied, you can report it.
If your street was missed
We aim to return the next working day to empty bins.
Before you report
Make sure:
- you put your bin out by 7am on your collection day
- the lid was closed and it was not overflowing
- there is no tag on your bin
- you have checked our service disruptions page for known issues
When to report
You can report a missed bin:
- after 4:30pm on your collection day
- within 4 days of your collection day
What happens next
After you report a missed bin:
- leave your bin out at the kerbside
- we will aim to return to empty it as soon as possible
Contact us
If you have already reported a missed bin and it has not been emptied within 5 working days, call 03451 55 00 22. Our team is available Monday to Friday, 8am to 6pm.
