• Bins can be emptied from between 7am and 4:30pm on your collection day. We cannot return to empty bins that were not presented for collection on time.
• Place your bin at the back of the footpath, with handles facing the road and where possible, together with your neighbour's bins.
• Please remove your bin(s) from the kerbside as soon as possible after collection.

If you need a reminder of when your bins get emptied, please check out our bin calendar.

• We cannot empty any recycling bin containing the wrong materials. If your recycling bin contains the wrong material, we will not empty it unless this has been removed by its next collection day. This is to avoid spoiled loads of recycling going to landfill. Our Household Recycling pages show what can and cannot be recycled in your bins.
• Do not place hot ashes or corrosives in your bin.
• Please do not put concrete blocks, bricks, large stones or large pieces of metal in your bin as these could damage the collection vehicle.

• We cannot collect any waste that is not contained inside your bin with the bin lid closed because items can fall from overflowing bins while being lifted, which can be hazardous and leaving loose waste on the street may be treated as fly-tipping, which is an offence.
• Please do not over-pack your bin. If it’s too tightly packed the contents can jam and we may not be able to fully empty your bin. If this does happen then loosen the contents before your next scheduled collection.
• If bins are too heavy for the lifting gear a safety override will prevent them being emptied. If this happens then remove some of the contents before your next scheduled collection.

If you have any waste or recycling that does not fit in your bin, you can:

• - take your items free of charge to a recycling point or to a recycling centre
• - arrange a bulky uplift