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Switching suppliers

Did you know you could save up to £300 a year by switching your energy supplier or tariff?

What puts many of us off switching, is how to find the best deal. There are a lot of different things to look out for, not just price, and this can be daunting. That’s where our advice services can help.

Get help with switching

Cosy Kingdom can offer free and impartial advice to help find the best deal for you. Their energy advisors will look at various things when they help you switch. They’ll speak to you about your lifestyle and needs, to make sure you find a deal that suits you.

Would you like free and impartial advice on switching your energy supplier? Speak to a Cosy Kingdom energy advisor on 01592 807930, text COSY and your name to 88440, or visit:

Citrus Energy are a not-for-profit service which can carry out an energy supplier comparison and switch for you over the phone. Please contact them on 0800 221 8089.

If you prefer to shop around yourself for the best deal, there are a few comparison websites online which will show you the best deals. Please read their GDPR advice to see how they use your information.

The cooling-off period

When you sign up to a new gas or electricity deal, you have the right to change your mind afterwards. This is known as the 'cooling-off period' – a consumer right that allows you to cancel a service or contract within 14 days. You have a right to a full refund, and don’t need to give a reason.

When you switch energy suppliers, your new supplier will contact you to confirm that you want the process to go ahead. If you confirm, that’ll start the cooling-off period. It should last 14 days, and it’ll be in your contract.

Your statutory rights won’t be affected if you pull out of the deal within this window. Use the time to consider your options and make sure you’re happy with the deal, the price you’ll pay and the supplier you’ve chosen.

If you want to cancel, tell your new supplier as soon as possible. You’ll usually have to fill out a form on their website, or there could be a number to call. If you decide to call, the supplier might ask for your request in writing.

Remember - If you want to switch suppliers outside of the cooling-off period, you still can. But watch out for exit fees if you’re still in your deal period. You’ll have to pay for any energy you’ve used too.