Search
Leave Feedback

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our 'Cookies page'.

Social Media / Embedded Media cookies

We would like to allow Twitter and Facebook cookies: this will allow the listing of Fife Council tweets and Facebook posts on some of our pages. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

We would like to allow embedded media cookies: we occasionally display Google maps and embed audio and video in our pages, e.g., using YouTube’s privacy-enhanced mode. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

All Docs

Priority Services Register

The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need.

You can receive the services available if you:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation

Each energy supplier and network operator maintain their own register.

There are other circumstances where the Priority Services Register may be able to assist with those who may be deemed to be more vulnerable, for example:

  • Customers with mental health conditions which may impact on their understanding of their bills
  • Customers who cannot top–up their pre-payment meter, due to injury
  • Parents with children under 5 years old

Benefits of the Priority Service Register

  • Advance notice of planned power cuts
  • Priority support in an emergency
  • Identification scheme – to re-assure callers that meter readers are genuine
  • Password protection
  • Nominee Scheme – customers can request that communications be sent to a nominated person (family member/carer)
  • Meter reading services
  • Accessible information – account and bill information can be sent out in an accessible format (large print/braille) etc
  • Suppliers can provide free gas safety checks for homeowners and are available every 12 months. This is available if you are in receipt of a means tested benefit and live with a child under 5

How to sign up to the Priority Services Register

To be added to the register, you simply need to contact your energy supplier, you can find their contact details on your energy bill.

If you have a different supplier for your gas and electricity, you need to contact them both. If you switch supplier, you’ll need to register for the service again with them.

To learn more about the free help and support that is available in your area and check if you are eligible, visit the PSR Scotland website.