Get support with energy bills, heating costs and keeping your home warm.

Find emergency support, advice and grants that could help reduce your costs.

If you need urgent help

If you have no heating, no power, a gas emergency, or are worried about being disconnected, get help immediately.

If you have an energy emergency:

• call 105 if you have a power cut
• call 0800 111 999 if you smell gas or have a gas emergency
• contact your energy supplier if your meter is faulty

If you cannot afford to top up or pay your bill

Contact your energy supplier straight away. They may help you by:

• setting up a payment plan
• offering emergency credit or support
• preventing disconnection

If you rent your home, contact your landlord or housing officer as they may be able to offer support or advice.

Get expert energy advice

If you're struggling with energy costs, worried about heating your home, or looking for ways to reduce your bills, free specialist advice is available.

• Cosy Kingdom

  Local advice on energy bills, debt, tariffs and managing energy costs.

  Cosy Kingdom can help you:

  • reduce your energy costs
  • understand your bills and tariffs
  • switch supplier
  • manage energy debt

  Contact Cosy Kingdom

• Home Energy Scotland

  National advice on grants, insulation, home improvements and energy efficiency.

  Home Energy Scotland can help you:

  • find grants and funding for heating and insulation
  • reduce your energy use and costs
  • access national schemes and support
  • get advice tailored to your home

  Visit Home Energy Scotland

Priority Services Register

The Priority Services Register (PSR) is a free service that gives extra support if you need help managing your energy supply.

You may benefit if you:

• are over the age of 60
• live with children under 5
• have a disability or health condition
• use medical equipment reliant on electricity
• temporarily need extra support because of illness, injury or a change in circumstances

Support can include:

• priority help during power cuts
• advance notice of planned outages
• information in accessible formats

How to sign up

You can sign up with your energy supplier or visit the Priority Services Register website.

Get help with energy costs

You may be able to get support such as discounts, winter heating payments or grants.

To find out what may be available to you:

• use the Fife Benefit Checker to check if you can get help with energy costs and other benefits
• use the Home Energy Scotland funding finder to check what funding you may get

What you can get depends on your circumstances.

If you use oil or Liquid Petroleum Gas (LPG) heating, you may be able to get additional support. Visit help for households using heating oil to check what is available.