Fife Council’s customer charter sets out our commitment to you.
Excellent customer service
- We’ll be responsive - dealing with enquiries quickly and within any specific times that apply to each area of work
- We’ll be positive and respectful
- We’ll be human and show empathy
- We’ll be informative – letting you know about the different ways you can get in touch, especially where we could provide the service more efficiently such as online
- We’ll make sure you can easily contact us
Excellent information
- We’ll provide clear, accurate information online and in any direct communications with you
- We’ll review public information regularly and make necessary updates and edits
- We’ll ensure information is accessible
Always professional
- We’ll be polite
- We’ll be clear and use everyday language rather than jargon
- We’ll be helpful even if the enquiry isn’t something we can personally help with - sorting it there and then if possible, or passing it on and letting you know what will happen next and who to contact
- We’ll organise an interpreter, signer, translation or alternative format if you need this
- We’ll check if there is anything else we can help you with
What do we expect in return?
Please treat us with courtesy and respect.
We value your feedback – tell us what’s working as well as what isn’t
Here's how you can get in touch:
