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Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our 'Cookies page'.

Social Media / Embedded Media cookies

We would like to allow Twitter and Facebook cookies: this will allow the listing of Fife Council tweets and Facebook posts on some of our pages. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

We would like to allow embedded media cookies: we occasionally display Google maps and embed audio and video in our pages, e.g., using YouTube’s privacy-enhanced mode. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

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Our customer charter

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We aim to provide services for our customers that are high quality, efficient and continually improving to meet their needs.

Our customer charter explains what customers should expect from us.

Excellent customer service

  • We will do our best to fully deal with your enquiry when you first contact us
  • We will make it quick and easy to deal with us, however you choose to contact us (online, by text, using digital TV, by phone or in person)
  • Whoever you contact will take personal responsibility for your enquiry
  • If we can't give you the solution you hoped for, we'll explain why

Good information 

  • We will give you information that is easy to understand, accurate and meets your needs
  • We will keep you informed of progress if your enquiry can't be fully dealt with immediately

Professionalism 

  • We will be polite, friendly and helpful
  • We will treat you fairly and sensitively and protect your personal privacy
  • We will organise an interpreter, signer, translation or alternative format if you need this

In return, we expect our customers to to treat our staff with courtesy and respect.

Comments and complaints

We like to know what our customers think about the services they receive. By letting us know what your experience of our services is, you can help us to improve.

Here's how to contact us to make a comment or complaint:

  • Online: Have your say
  • Phone: 03451 55 00 00
  • BT Text Direct for Deaf people: 18001 01592 55 11 91
  • In Person: visit any Council office and speak to a member of staff
  • By Post: Freepost RTBZ-BBJT-BBYC, Comments & Complaints, Fife Council, Fife House, North Street, Glenrothes, KY7 5LT.

Related Publications

BSL signed information video