Free bus travel - Under 22
Replace or update card details
You can update the details on your child's card or replace a lost, stolen, or faulty card by completing Request a Replacement/Make changes to someone else's NEC.
Need support applying
If you require an interpreter for an appointment, you will need to call 03451 55 00 66.
If you have difficulty completing the online form, you can book a face-to-face appointment.