Free bus travel - Under 22

Replace or update card details

You can update the details on your child's card or replace a lost, stolen, or faulty card by completing Request a Replacement/Make changes to someone else's NEC.

Need support applying

If you require an interpreter for an appointment, you will need to call 03451 55 00 66.

If you have difficulty completing the online form, you can book a face-to-face appointment.