Why do I need to register for a MyAccount?
To use some of our services, you need a MyGovScot MyAccount. This is a nationwide online account, in partnership with the Scottish Government.
Once signed in, you can set up the accounts that apply to you, such as school payments and your online council tax account online. The great thing is you only need one username and password.
For some of our services, we need to identify who you are. For security reasons, we need to make sure you’re making the request, and it’s not someone requesting the service in your name.
We’ll ask for:
- Your name
- Home address
- Telephone number
- Email address
- Date of birth
- Gender (if you’re happy to give us this)
You can also register using your National Entitlement Card. To do this, you’ll need to provide information relating to both you and your National Entitlement Card. This includes:
- Your card number
- Your postcode
- Your date of birth
The service uses this information to try to find you in the National Entitlement Card system.
How do I reset a forgotten password?
It will ask you to complete the form and submit. You will be sent a temporary password to your registered email address and details on how to reset it to something memorable to you.
How do I reset a forgotten username?
It’s the same process as above.
It will ask you to complete the form and submit. You will be sent a username reminder to your registered email address.
What if my temporary password isn’t working?
Please note, your temporary password is case sensitive, so you need to enter it exactly as shown. Sometimes, if you copy and paste, errors can be made. Try entering the password manually.
Tick the ‘show characters’ box on the sign in page, and this will allow you to see your password as you type it. You can check that all the characters are correct.
If you’re still unsuccessful, you’ll need to request another temporary password.
What do I do if I get locked out?
Your account will be locked for 30 minutes if you’ve made too many unsuccessful attempts to log in. Once the account unlocks, you can reset your username or your password. Please see the information above.
Can I change my name on MyAccount?
Yes, it’s quite simple. Sign in to MyAccount Once you are signed in, scroll down to My Details and click on ‘change’ beside your name.
Can I change my username?
Yes, you can. To do this, you need to:
- Sign in to your MyAccount
- Click on Username and follow the instructions
How do I withdraw my consent or delete my account?
It’s easy to remove your consent or delete your whole account, if you wish. To do this:
- Sign in to MyAccount
- Click on the ‘Consent’ tab
- Click ‘Withdraw’ under Fife Council
- Sign into MyAccount
- Click on the ‘Delete account’ tab
- Please read the advisory message, to make sure you’re sure about deleting your account
- Click ‘Confirm’ if you want to go ahead and delete your account
For more information along with a list of frequently asked questions, visit MyGovScot (My Account) service