Service UpdateFor the latest information about coronavirus and claiming benefit please visit www.understandinguniversalcredit.gov.uk/coronavirus
Full Service Universal Credit was introduced to Fife on 6 December 2017. Some households in the Tayport area were introduced on 4 November due to rollout across Dundee, and residents in KY14 6 and KY14 7 will move over in June 2018 with Perth and Kinross Council area.
This large scale change to the welfare system aims to make claims simpler, and encourage more people into work, by replacing some benefits with a single monthly payment.
Many people will remain on their existing benefits unless their circumstances change. Job Centre Work Coaches will contact people in advance of the changeover to UC.
'Your Guide to Universal Credit' has been produced for Fife which explains Universal Credit, how to apply, waiting on the first claim, and the support available particularly if you are in financial difficulty. We also have a COVID 19 supplementary guide. Please note that the information in these guides is subject to change and we will do our best to keep these updated.
To get online, Fife's Digital Directory details where free internet access is available. Work coaches in job centres will assist with your claim or you can call 0800 328 5644, plus you can drop into any of Fife's community job clubs.
We understand that there may be difficulties as you wait for your first payment. Support is available - for advice on managing money, looking for work and accessing help see the Benefits & Money Advice page.
Advance payments from DWP are available for up to 100% of your claim amount. Your Work Coach will be able to discuss this with you. More details are available at https://www.gov.uk/guidance/universal-credit-advances Once you claim Universal Credit, you can choose to:
- be paid either monthly or twice monthly; and
- have the housing costs in their award of Universal Credit paid directly to their landlord.
These choices are available through your Universal Credit online account, and you will be offered them following the first payment, along with further information. The direct payment of housing costs to the landlord will not cover people who have Alternative Payment Arrangements in place (where housing costs are paid directly to the landlord) although this can be put into place with agreement from DWP.
Contacting the DWP
|Service Line||Freephone number|
|UC Live Service||0800 328 9344|
|UC Full Service||0800 328 5644|
|UC Sanctions Line||0800 328 9744|
|UC Live to Full Service Transfers||0800 328 7844|
|UC/WA Welsh Line||0800 328 1744|
|UC Text phone||0800 328 1344|
|Performance Measurement||0800 328 2144|
|Payment Services - Creditors/landlords||0800 328 0128|
|Payment Services - Customer contact||0800 328 0172|