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Service Disruptions

Saving...

Click here for emergency facility closure information

Fife Council piers and harbours

Fife Council's harbours will be open to leisure users from Friday 29 My 2020. We would like to thank the users for their understanding to date and would also ask that they continue to support the harbour staff in this transition period.  Additional procedures, in line with social distancing guidance are being put into operation and temporary coronavirus signage is being erected.

Changes to Bereavement Services

As part of Fife Council's response to the national advice around Coronavirus (Covid-19) we're restricting the number of people attending funeral services at our cemeteries and crematoriums. Services will now be restricted to immediate family members only. People attending any of these services will be asked to follow government advice about social distancing. Click here for more information

Service disruptions to Council customer service centres & contact centre

All of Fife Council’s customer service centres and points across Fife are now temporarily closed. For most of our customers, our services can be accessed online at www.fife.gov.uk and we can still be contacted by phone in an emergency. Click here for more information.

Service disruption to waste and recycling services

Due to the Coronavirus (COVID-19) outbreak, we will likely have to introduce changes to our waste and recycling services over the coming weeks depending on staffing levels and the government guidance. Click here for more information

Service disruption to Building Services

Advice for Council Tenants, all kitchen/bathroom replacements work has been put on hold.  The Replacements team will be in touch to rearrange this work once they are in a position to do so.

Service disruption to housing repairs and gas servicing

We are currently only able to carry out small list of emergency housing repairs. Gas servicing is also experiencing a disruption. We can be contacted on our emergency line, on 03451 55 00 99. Click here for more information

Service disruption to Registrar Services

  • Deaths and still-births continue to be registered. These appointments can be carried out with customers over the phone.  You can continue to make appointments in the usual way (either by phoning 03451 55 00 99 or via your Funeral Director).  A Registrar will phone you on the day and time of your appointment to go through the registration process. This appointment will take around 70 minutes, but you won't be on the phone for the full appointment time - a few phone calls and emails will be required throughout this time.
  • Births will not be registered at this time.  We are following national guidance and will resume the process when requested to do so.
  • Marriages & civil partnership ceremonies will not take place during this time.  Our registrars are in the process of contacting customers with current bookings with us to reschedule ceremonies and provide advice. No marriage schedules will be issued for any religious or belief ceremonies. We are following national guidance and will resume the process when requested to do so.
  • Ordering of certificates is unavailable at this time. We will update this information when online ordering resumes.

For all other registration enquiries (such as change of name, birth certificate requests etc.) please see our births, deaths and marriages information.

Service disruption to pest control services

Due to the impact of Covid-19 the pest control service is now only available to council tenants who have an issue with rats, mice and ants. This service is available Monday to Friday 9am to 5pm. Please call 03451 550099 for assistance.

All other services have been withdrawn and we are unable to attend private or housing association properties. Click here for more information about the Pest Control service

MyFife - National Entitlement Card

1st June: National Entitlement Card  (Myfife) Update

With effect from 26 May 2020, the company who produce the National Entitlement Card (Myfife) resumed limited printing.  Printing will be restricted to replacement or renewal cards only

First time card applications are not currently being processed by Fife Council as we do not yet have a date from the print company as to when they will resume the printing of these cards.

At present, bus operators have been instructed to allow free travel to cardholders who explain their card is lost, stolen, damaged or expired.  This instruction will remain in place until 30th June.

From 1 July, bus operators will only allow free bus travel where a valid National Entitlement Card  (Myfife) is presented.  To replace or renew your card please see below.

Please note that the current Scottish Government advice remains for people to stay at home and only go outside for essential food, health and work reasons.

Replacement Cards

If your card has been lost/stolen/damaged you can request a replacement card online.

Renewing your card

If your card has date expired in April/May/June you do not need to do anything because a new card will be sent to you automatically.  This new card will be valid for up to 6 months and when it comes time to renew this card we will send you a letter.  The letter will explain what evidence you require to provide to continue to meet the scheme’s eligibility criteria.

We will send renewal letters to card holders whose cards will expire in the coming months advising on what you need to do to renew your card.

No first time applications are currently being processed.  This includes the following card categories:

  • Disabled
  • Base
  • Elderly (60+)
  • Young Scot

For more details go to www.transport.gov.scot/concessionary-travel/ or www.entitlementcard.org.uk/

Applying for a house

We're currently unable to process new housing applications or changes to existing applications within normal timescales.

Allocation of Housing and Housing Management

We are suspending normal housing allocations as Scottish Government guidance has confirmed that no-one should move home at this time. We will continue to respond to Anti-social behaviour issues. If you are self-isolating, can you please let us know as soon as possible. The reason is one of our employees will need to attend an appointment with you.

Homelessness

If you are homeless, or need somewhere to stay urgently, please call 0800 028 6231. Someone will be available 24/7 to take your call and we will discuss your housing options. Our homelessness service is experiencing considerable pressure and we are working hard to make sure everybody has somewhere safe to stay. Our phone lines are open but it may take longer for us to answer you than normal.

Transport community service

To protect our most vulnerable clients and staff during these very challenging times FifeBus services (Dial-a-ride and Ring & ride) have been suspended until further notice.

Parking relaxations

Fife Council parking charges and time limited parking restrictions are now suspended across Fife.  This will help key workers and members of the community who rely on their cars to care for others, along with people living in areas with parking restrictions. 

Restrictions such as yellow lines, loading bays and disabled parking places still apply so that our roads remain safe and clear for emergency services/deliveries.

Due to the current unprecedented circumstances we can no longer commit to the processing of a Blue Badge application in the previously agreed timescale of 6-12 weeks. The team will continue to process applications and order Blue Badges as quickly as they can, however, in these difficult circumstances, processing times will inevitably be longer.

Badge holders whose badge has date expired, after the 1st January 2020, and who have not managed to renew their badge , can continue to use their Blue Badge, without penalty, up until 30th September 2020 in Fife Council car parks and on street parking.

Meals on Wheels Service

For social distancing your delivery driver may need to leave your meal at the door. If you have mobility issues or are unable to get to the door, allowances can be made only where needed, if this is the case please let us know. Click here for more information about the Meals on Wheels service.

Licensing and permits

We're unable to process licenses for the following areas at the moment:

  • Taxi Operator
  • Private Hire Car Operator
  • Taxi/Private Hire Car Booking
  • Office
  • Taxi/Private Hire Driver
  • Second Hand Dealer
  • Metal Dealer
  • Itinerant Metal Dealer
  • Boat Hire
  • Street Trader
  • Market Operator
  • Public Entertainment
  • Indoor Sports Entertainment
  • Late Hours Catering/Variation
  • Window Cleaner
  • Sex Shop
  • Skin Piercing & Tattooing
  • Knife Dealers
  • Theatre
  • Cinema
  • Liquor
  • Gambling

If you have any queries about liquor and/or gambling licenses please email liquor.admin@fife.gov.uk

For all others, please email misc.licensing@fife.gov.uk or call 03451 55 55 55 ext 442299 or 442166.

You can also keep up-to-date on our Facebook page www.facebook.com/fclicensingnews