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Service Disruptions

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Click here for emergency facility closure information

Changes to Bereavement Services

The number of attendees permitted at crematoria and cemetery services is still a maximum of 20.The Scottish Government guidance on who should attend remains the same and states that it should only be household members of the person who has died and close family, if no family then it can be a friend of the person who has died can attend.

In all cases, physical distancing and hygiene precautions must be observed. Click here for more information

Service disruptions to Council customer service centres

Kirkcaldy, Dunfermline, Cupar and Glenrothes Customer Service Centres are reopening from Monday 7 September. Methil, Cowdenbeath and Inverkeithing will reopen week starting 14 September. You must have an appointment before visiting one of our centres. For more information go to  www.fife.gov.uk/contact-us

Service disruptions to Community Use facilities

Due to the impact of the Covid-19 crisis, and in-line with Scottish Government and Public Health guidance, all community facilities, halls & centres and community use schools have been closed since March 2020.  (The only exception being venues supporting the food hubs and other emergency community support.)

These buildings have been closed for many months now. Before we can re-open, we need to:

  • carry out health and safety checks, including water testing, and
  • install new signage and physical distancing measures.

This work is ongoing, and we’ll provide more information soon detailing when our buildings will reopen and what services they’ll offer, in-line with physical distancing measures.

We thank you for your continued patience.  Our staff are working hard getting our buildings ready for you to use them - when it’s safe to do so.

Service disruption to waste and recycling services

Due to the Coronavirus (COVID-19) outbreak, we will likely have to introduce changes to our waste and recycling services over the coming weeks depending on staffing levels and government guidance. Click here for more information

Service disruption to Building Services

Advice for council tenants, all kitchen/bathroom replacements work has been put on hold.  The Replacements team will be in touch to rearrange this work once they are in a position to do so.

Service disruption to Registrar Services

Deaths and still-births

We will continue to register these appointments and they can be carried out with customers over the phone.  You can continue to make appointments in the usual way (either by phoning 03451 55 00 77 or via your Funeral Director).  A Registrar will phone you on the day and time of your appointment to go through the registration process. This appointment will take around 70 minutes, but you won't be on the phone for the full appointment time - a few phone calls and emails will be required throughout this time.

Births

We currently have an appointment system to allow registrars to work through all the birth registrations. We appreciate your patience during this time. Please call 03451 55 00 77 to make an appointment. Our appointment line is open Monday to Friday, 8am to 6pm.

Please see our Register a birth page for more information on appointment times and the proofs you will need to bring with you.

Marriages and civil partnership ceremonies

Marriage and civil partnership ceremonies can now take place indoors and outdoors, with a maximum of 20 people, with physical distancing in place and where venues are able to allow that number to attend safely.

The maximum number of 20 does include registrar or minister or priest of celebrant, both parties, both witnesses, all those at the ceremony, including children, carers supporting any attendee, photographer, musicians or any other person employed by the couple.  The maximum number of 20 does not include any limitation on numbers of households.

Please see our Ceremonies page for the latest Government advice on social distancing.

Ordering of certificates

Certificates can be ordered online again, see Order a certificate for more information.

For all other registration enquiries (such as change of name, birth certificate requests etc.) please see our births, deaths and marriages information.

MyFife - National Entitlement Card

Disability and Companion cards

Unfortunately, we are unable to process NEW applications under this category at this time.

A new online form to allow you to apply is currently in development and will be available soon – this page will be updated as soon as this form goes live.

Current information can be found here

Applying for a house

The Fife Housing Register team are still assessing applications, but we may not be able to meet our normal timescales. Please continue to submit new housing applications and updates to existing applications and we will respond as soon as we can.

Allocation of Housing and Housing Management

As we move through recovery, we are now allocating properties and priority will be given to:

  • existing council tenants on the housing register to increase housing transfers which will create more empty properties to help meet the needs of other households.
  • housing applicants in need from the Fife Housing Register, particularly to assist those that are homeless or at risk of homelessness and those living in poor or vulnerable housing circumstances.

We have also re-opened the Mutual Exchange system again to help tenants move to a more appropriate home where an exchange can be found

Please find out more information here.

Transport community service

To protect our most vulnerable clients and staff during these very challenging times FifeBus services (Dial-a-ride and Ring & ride) have been suspended until further notice.

Bus stations & public transport

We want everyone to stay safe when travelling and using our bus stations during the COVID-19 pandemic. We’ve updated our advice for passengers, including on the mandatory use of face coverings in our bus stations and on public transport.

Parking relaxations

Fife Council parking charges will resume from Monday 3rd August. For more information, please click here.

Due to the current unprecedented circumstances, we can no longer commit to the processing of a Blue Badge application in the previously agreed timescale of 6-12 weeks. The team will continue to process applications and order Blue Badges as quickly as they can, however, in these difficult circumstances, processing times will inevitably be longer.

Badge holders whose badge has date expired, after the 1st January 2020, and who have not managed to renew their badge, can continue to use their Blue Badge, without penalty, up until 30th September 2020 in Fife Council car parks and on-street parking.

Meals on Wheels Service

For social distancing your delivery driver may need to leave your meal at the door. If you have mobility issues or are unable to get to the door, allowances can be made only where needed, if this is the case please let us know. Click here for more information about the Meals on Wheels service.

Licensing and permits

We’re currently issuing renewals from the backlog of applications we had in the office before 24th March. All current licence holders as of 24th March will be given an extra 3 or 4 months on the expiry date of their licence, at renewal, due to the Coronavirus pandemic.

We sent 700 renewal reminder letters out in the post at the beginning of July, for those applicants who had or have licences expiring between 24th March 2020 and 31st August 2020.

All applications should now be accessed online and we've detailed this in the letters applicants receive. We’ve asked employers to assist with completing these forms online, if some applicants don’t have access to a computer.

If anyone calls or goes through the web chat service, they can still be directed to either of the following:

  1. Our email address: Misc.licensing@fife.gov.uk or
  2. Our telephone numbers: 03451555555 ext 442299 or 442166

You can also keep up-to-date on our Facebook page www.facebook.com/fclicensingnews