Service Disruptions

Click here for emergency facility closure information

Changes to Bereavement Services

As part of Fife Council's response to the national advice around Coronavirus (Covid-19) we're restricting the number of people attending funeral services at our cemeteries and crematoriums. Services will now be restricted to immediate family members only. People attending any of these services will be asked to follow government advice about social distancing. Click here for more information

Service disruptions to Council customer service centres & contact centre

All of Fife Council’s customer service centres and points across Fife are now temporarily closed. For most of our customers, our services can be accessed online at www.fife.gov.uk and we can still be contacted by phone in an emergency. Click here for more information.

Service disruption to waste and recycling services

Due to the Coronavirus (COVID-19) outbreak, we will likely have to introduce changes to our waste and recycling services over the coming weeks depending on staffing levels and the government guidance. Click here for more information

Service disruption to Building Services

Advice for Council Tenants, all kitchen/bathroom replacements work has been put on hold.  The Replacements team will be in touch to rearrange this work once they are in a position to do so.

Service disruption to housing repairs and gas servicing

We are currently only able to carry out emergency housing repairs. Gas servicing is also experiencing a disruption. We can be contacted on our emergency line, on 03451 55 00 99. Someone will be available 24/7 to take your call.

Service disruption to Registrar Services

• Deaths and still-births continue to be registered. These appointments can be carried out with customers over the phone.  You can continue to make appointments in the usual way (either by phoning 03451 55 00 99 or via your Funeral Director).  A Registrar will phone you on the day and time of your appointment to go through the registration process. This appointment will take around 70 minutes, but you won't be on the phone for the full appointment time - a few phone calls and emails will be required throughout this time.
• Births will not be registered at this time.  We are following national guidance and will resume the process when requested to do so.
• Marriages & civil partnership ceremonies will not take place during this time.  Our registrars are in the process of contacting customers with current bookings with us to reschedule ceremonies and provide advice. No marriage schedules will be issued for any religious or belief ceremonies. We are following national guidance and will resume the process when requested to do so.

For all other registration enquiries (such as change of name, birth certificate requests etc.) please see our births, deaths and marriages information.

Service disruption to pest control services

We are currently only dealing with rats & mice for Fife Council tenants/properties (no private pest control work for now). This service is available Monday to Friday 8am - 4pm. Click here for more information about the Pest Control service

MyFife - National Entitlement Card

Transport Scotland is stopping the National Entitlement Cards (myfife) production temporarily from Friday 27 March. At this stage, it’s anticipated that this shutdown will be until after Easter. This means that during the current emergency, no concessionary travel cards will printed.

Applying for a house

We're currently unable to process new housing applications or changes to existing applications within normal timescales.

Allocation of Housing and Housing Management

We are suspending normal housing allocations as Scottish Government guidance has confirmed that no-one should move home at this time. We will continue to respond to Anti-social behaviour issues. If you are self-isolating, can you please let us know as soon as possible. The reason is one of our employees will need to attend an appointment with you.

Homelessness

If you are homeless, or need somewhere to stay urgently, please call 0800 028 6231. Someone will be available 24/7 to take your call and we will discuss your housing options. Our homelessness service is experiencing considerable pressure and we are working hard to make sure everybody has somewhere safe to stay. Our phone lines are open but it may take longer for us to answer you than normal.

Transport community service

To protect our most vulnerable clients during these very challenging times Fife Council has revised the free accessible transport available to people who have difficulty using mainstream public transport. These changes take effect from Friday 20 March 20. for full details go to: www.fife.gov.uk/dial-a-ride