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We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our 'Cookies page'.

Social Media / Embedded Media cookies

We would like to allow Twitter and Facebook cookies: this will allow the listing of Fife Council tweets and Facebook posts on some of our pages. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

We would like to allow embedded media cookies: we occasionally display Google maps and embed audio and video in our pages, e.g., using YouTube’s privacy-enhanced mode. See our Cookies page for more details. (If you change this setting, you may need to refresh the page to action your preference.)

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Privacy Notice

This Privacy Notice explains how we use the information that we collect about you.

In order to provide Fife Bus Services, it is necessary for us to collect and hold personal information about you. We use this information to allow us to book your transport ensuring we have the correct vehicle to meet your needs and fulfil our statutory duties.

The personal information we gather and use includes name, address, contact telephone number, date of birth, disability type, mobility aids, bus pass details and emergency contact details.

We gather your personal data directly from yourself during the registration process. This can also be obtained by a third party, someone who may be registering on your behalf or your emergency contact person.

Emergency contact details will only be used by us when we have difficulties contacting you or should you become ill whilst travelling with us. This is for safety reasons.

We may share your information with partner transport providers such as taxi operators who may also provide you with a trip.

In the event that we did not request and use this information then it would not be possible to provide you with a Fife Bus Service.

The Council will not keep your information for longer than is necessary. In some instances the law sets the length of time information has to be kept. The Council has a retention schedule which sets out how long we hold different types of information. This can be found here.

Further information on how your information is used and why can be found at fife.gov.uk/privacy. The Council's Data Protection Officer can be contacted at: dataprotection@fife.gov.uk.