Dunfermline Customer Service Centre - City Chambers
- Customer Service Centre
Customer service centre
Monday, Tuesday, Thursday and Friday 9am to 5pm
Wednesday 10am to 5pm
Monday, Tuesday, Thursday, Friday 9am to 5pm; Wednesday 10am to 5pm.
Appointment only service - please telephone for an appointment before you come into the office - tel 03451 55 00 77.
If you need information or help, visit our Customer Service Centre and speak to an Adviser who will:
provide advice and support
work with other council services and agencies to help you get what you need
link with local people, councillors and services to work together to make your community a better place to live and work.
Private interview rooms are available on request for all enquiries.
To ensure you receive the highest standard of information and advice we operate an appointment system for the services detailed below.
We operate an appointment service for the following - please phone one of the "Useful Phone Numbers" to make an appointment:
Registration services (eg Births, Deaths, Marriages & Civil Partnerships)
Housing Advice Interviews
Council Property Terminations / Change of Tenancy
Debt Management Advice
New Tenancy Sign-Ups
Housing Benefit / Council Tax Applications
Blue Badge applications
Concessionary Travel/Myfife Registrations
Useful Phone Numbers
03451 55 00 11 - Faults & Repairs
03451 55 00 22 - Environment (special uplifts)
03451 55 00 33 - Housing Information & Advice
03451 55 00 44 - Money & Payments
03451 55 00 55 - Automated Payments
03451 55 00 66 - Passes & Concessions
03451 55 00 77 - Births, Deaths, Marriages & Civil Partnerships
03451 55 00 99 - Emergencies (Lines open after 5.00pm)
03451 55 00 00 - General Enquiries
03451 55 11 55 - Council Tax and housing Benefits
0800 0286231 - Homeless Emergencies
The Local Offices provide access to all Fife Council services locally through a 'one stop shop' approach. A range of services can be accessed including:
Housing Benefit Application and Information
Council Tax Application and Information
School Meals and Clothing Grants
Access to Social Work Disabled Parking Bays
For a complete list of services, please contact your Local Office for more information.
A National Interpretation Service is available on request.
Give us a call and we will deal with your enquiry.
03451 55 55 66 - Urdu/Punjabi language line
03451 55 55 77 - Arabic Language line
03451 55 55 88 - Chinese language line
03451 55 55 99 - Bengali language line
03451 55 55 44 - Polish language line
18001 08451 55 55 00 - BT Text Direct for textphone users
We can work in a number of community languages through telephone interpreting.
We can interpret over 150 languages over the phone, and face to face in any one of our Local Offices.