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Mobile emergency care

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The Mobile Emergency Care Service (MECS) operates 24 hours a day, 365 days a year. This gives vulnerable people and their carers someone to call on for help in an emergency, at any time of the day or night. The MECS team are the people who respond to you when you trigger your community alarm or any of the Telecare sensors.

They wear identity badges, including their photograph and our telephone. This is to confirm that they work for us.

Please do not allow anyone into your home if they do not have photographic identity.

The MECS carer’s role isn't to provide personal care, such as helping you dress or shower. Their job is to respond to your alarm if your carer or next of kin contact is not available.