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Faulty or lost community alarms and equipment


It’s important that your community alarm works as it should. It can be your lifeline if you need our help. If it stops working or if you lose your pendant, for example, please let us know immediately.

We can take requests for faulty or replacement equipment, such as:

  • Your main community alarm box
  • The telecare linked to your community alarm box
  • Your wrist pendant
  • Your falls pendant

The two most common community alarm issues are:

1. Green and/or orange lights flashing

This usually means the telephone line is in use. These lights will be flashing when the alarm of telephone is in use. If the lights are flashing, even the alarm is not in use, please make sure all telephones have been hung up correctly. Check to make sure the phone line is working. If there’s no working phone line, the community alarm won’t work. If the phone line is faulty, you should contact your telephone line provider.

2. Red lights flashing

This usually means the alarm’s not getting any power going to it. The red light on the alarm should be solid – if it’s flashing, it means that there is an issue with the plug/power supply.

Please call us on 03451 55 15 03, Monday to Friday, between 9am and 5pm, to arrange a replacement. If you need to call us after 5pm or over the weekend, including public holidays, please call 03451 55 00 99.