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Community Alarms


Our community alarm scheme helps you stay at home if you are older or have a disability.

It is a personal alarm system that gives you the security of knowing you can call for help in an emergency. We are here if, for example, you fall or feel ill, at any time of the day or night.

How does the alarm work?

You wear the alarm as a pendant, so it’s with you at all times. When you press the alarm, it sends a signal down your telephone line and our operator picks up your call.

Once you have signalled for help, an operator can speak to you through your alarm unit to find out what the problem is. You don't have to lift your telephone to make contact. If for any reason you can’t speak, the operator can still arrange for help.

After the operator has spoken to you, they will contact:

  • Your carer (usually a neighbour, friend or family member who has a key)
  • Mobile Emergency Care Service or the emergency services.

If the situation is not an emergency, we will do all we can to help and advise. We may not always need to visit.

Who can use the scheme?

You can have an alarm system fitted if you:

  • Live alone (or with a resident helper) and cannot leave your home
  • Are at risk because of ill health, frailty, disability, extreme anxiety or isolation
  • Are capable of using and understanding the system

How do you get an alarm?

If you think you need an alarm, please contact us and we will carry out an assessment. If we agree that you need an alarm, we will visit you at home to install it. We will also explain how to operate the alarm.

Normally you can have an alarm system fitted within two weeks.

How often do we check the equipment?

We will visit you regularly to check your pendant and the alarm unit. We will also check with you that the contact details we have for your carers or key-holders are still correct.