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All Docs

Open letter from the CEO


24 March 2020

Like the rest of the country, the council is now operating in emergency mode.

In line with Government instructions, many of our employees must now stay at home and others are self-isolating or unwell. However, the most critical public services are still being delivered.

Staff are working round the clock to set up new processes; to support health services; to keep people informed and well; to stay linked in with the business and voluntary sectors. They are doing their best in extremely challenging circumstances. You can help by only contacting us in an emergency.

Our contact centre can only accept emergency calls and we can only carry out emergency housing repairs.

As everyone has been told to stay at home, all our customer service centres will be closed from tomorrow (Wednesday). Urgent appointments, such as registering a death, will happen over the phone.

We’re still collecting bins but we need to prioritise landfill and food/garden waste (blue and brown bins). Please put your bins out on your normal collection day by 6am. If your blue and brown bins are not collected leave them out and we'll get to them. If your green and black bins are not collected on the usual day, bring them back in until next time.   All our recycling centres are closed at the moment but we’ll keep this under review.

People’s welfare is our top priority. Our health and social care teams are continuing to provide 24-hour care in group homes and care homes, home care and meals on wheels, as well as taking an active role in supporting the NHS response.

And, beyond healthcare, we know many households will be hit financially by the impacts of this epidemic. Families who have received a school clothing grant or free school milk will start receiving direct payments from tomorrow to help feed children at home. If you think you may be eleibgible please apply at  Help is available to anyone struggling to keep up with their council tax or rent payments, as well as crisis grants for those facing serious hardship. If your earnings are affected during this time, please check what national benefits you may now be entitled to.

We’ve already opened 29 Children’s Activity Centres to provide essential childcare for key workers that need it, so that they can continue the work that society depends on. Places have to be strictly limited for everyone’s safety, but over the next few days we’ll be reviewing usage to see if we can offer places to other category 1 and 2 key workers.

We appreciate how worrying a time this is for people and council staff are prepared to take up new roles to keep delivering these vital services, protecting them and our communities as far as possible.

Full details of all service disruptions, facility closures and advice and support during this emergency are available online at

Everyone in Fife can continue to do their bit to stop the spread of coronavirus and protect the NHS by following the national guidance to stay at home.

Once again I want to thank the health professionals and council employees working tirelessly to keep Fife as safe as possible. And to stress to every Fifer how important it is for you to play your part.

Steve Grimmond 

Chief Executive, Fife Council

11 March 2020

The council will not, at any time, be in a position to confirm cases of Covid-19 if they arise. Members of the public must not expect any council officer, including head teachers, to be able to discuss the health of any individual - and I'd urge people to remember that, at this time of year, there are many common colds and viruses around.

Of course I understand that people are concerned for their own and their families’ wellbeing. We're staying in close contact with colleagues in health agencies and I promise that, if there are confirmed cases, the council will take any action Health Protection Scotland tells us is necessary.

The Executive Director of Education & Children's Services wrote out to all parents last week to reassure them of our position. And I would reiterate that the safety and wellbeing of everyone in our school communities is a priority. Current public health advice is clear that schools do not need to close and pupils should attend as normal.

Everyone in Fife can continue to do their bit to stop the spread of coronavirus by following national guidance about regular hand washing.

Steve Grimmond
Chief Executive, Fife Council

3 March 2020

The news about coronavirus is unsettling and I understand many people may be feeling worried. However, it’s important to remember that - although there is a lot of news about the spread of the virus – the risk to individuals remains low.

A lot of work is being done by the UK and Scottish Governments, Health Protection Scotland and the NHS to keep everyone safe.

We’re monitoring the situation and following all relevant public health advice. You can read this information on the NHS Inform website. As the situation develops, we’ll work with other public agencies to keep you informed about what it means for Fife.

I want to reassure our international citizens that you’re a welcome and valued part of Fife’s daily life and we will never accept any form of discrimination against members of our community.

We all want to look after our own health and wellbeing, and the health of people we care about. Please take simple, common-sense steps to prevent the spread of illnesses. Washing your hands regularly with soap and water and using tissues can help reduce the spread of infection.

I want to thank all the health professionals and council employees working to keep Fife a safe place to live, work, study and visit. And to thank each and everyone of you for playing your part.

Steve Grimmond
Chief Executive, Fife Council