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Important housing information for tenants or people applying for housing in Fife. Below are the service disruptions caused by the COVID-19 outbreak:
Homelessness
If you are homeless, or need somewhere to stay urgently, please call 0800 028 6231. Someone will be available 24/7 to take your call and we will discuss your housing options. Our homelessness service is experiencing considerable pressure and we are working hard to make sure everybody has somewhere safe to stay. Our phone lines are open but it may take longer for us to answer you than normal.
Repairs and Gas Servicing
We are currently only able to carry out emergency housing repairs. Gas servicing is also experiencing a disruption. We can be contacted on our emergency line, on 03451 55 00 99. Someone will be available 24/7 to take your call. All other repair lines are closed at the moment.
If you are self-isolating, can you please let us know before one of our employees attends an appointment at your home.
If you don't let us know in advance that you or someone else is self-isolating, your appointment might not go ahead. If you tell us, we can make any necessary arrangements before the visit.
If you have an appointment for gas servicing and the engineer does not arrive as expected, please do not contact us. We will send a new appointment to you as soon as we can.
Applying for a house
We're currently unable to process new housing applications or changes to existing applications within normal timescales.
Allocation of Housing and Housing Management
We are suspending normal housing allocations as Scottish Government guidance has confirmed that no-one should move home at this time. We will continue to respond to Anti-social behaviour issues. If you are self-isolating, can you please let us know as soon as possible. The reason is one of our employees will need to attend an appointment with you.
Rent
If you’re experiencing any difficulties with your finances, including paying your rent:
- Please contact your Housing Management Officer as soon as possible
- Tenants affected by Coronavirus who are concerned about paying their rent can claim Universal Credit from the Department for Work and Pensions which includes support for housing costs, if eligible. Please visit https://www.understandinguniversalcredit.gov.uk/coronavirus/
- We will stop processing council house evictions for the next 6 months and will review the position at the end of that time
Private Tenants and Landlords
The Scottish Government has put temporary protection in place for private rented tenants to amend the mandatory grounds for rent arrears from three to six months. Private landlords are also able to benefit from the mortgage payment holiday scheme that’s been put in place. More information is available at https://www.gov.scot/publications/coronavirus-covid-19-landlord-and-letting-agent-faqs/