Housing Services (Covid)

If you are homeless, or need somewhere to stay urgently, please call 0800 028 6231. Someone will be available 24/7 to take your call and we will discuss your housing options. Our homelessness service is experiencing considerable pressure and we are working hard to make sure everybody has somewhere safe to stay. Our phone lines are open but it may take longer for us to answer you than normal. Please click here for more information.

We are operating a full repairs service, including emergency and routine repairs. More information can be found here.

Gas servicing continues to be carried out.

If you are self-isolating, can you please let us know before one of our employees attends an appointment at your home.

If you don't let us know in advance that you or someone else is self-isolating, your appointment might not go ahead. If you tell us, we can make any necessary arrangements before the visit.

The Fife Housing Register team are still assessing applications, but we may not be able to meet our normal timescales. Please continue to submit new housing applications and updates to existing applications and we will respond as soon as we can.

As we move through recovery, we are now allocating properties and priority will be given to:

• existing council tenants on the housing register to increase housing transfers which will create more empty properties to help meet the needs of other households.

• housing applicants in need from the Fife Housing Register, particularly to assist those that are homeless or at risk of homelessness and those living in poor or vulnerable housing circumstances.

We have also re-opened the Mutual Exchange system again to help tenants move to a more appropriate home where an exchange can be found

Please find out more information here.

It’s important, for those who find themselves in a position to pay their rent, to keep doing so. We need this money to provide vital housing services - all normal methods of payment will stay in place at present and Direct Debits will be taken as normal.

We will help you if you are suffering financial hardship as a result of the Covid-19 crisis and you can find out more here.

The Scottish Government has put temporary protection in place for private rented tenants to amend the mandatory grounds for rent arrears from three to six months. Private landlords are also able to benefit from the mortgage payment holiday scheme that’s been put in place. More information is available at https://www.gov.scot/publications/coronavirus-covid-19-landlord-and-letting-agent-faqs/

We are currently unable to accept payment for HMO applications by cheque at this time. However, we can accept payments via BACS or by card over the phone.

The HMO Licensing Team are happy to take your payment or provide you with BACS details. Please call us on 01592 583162.