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Community support and assistance


We’re here to help

We are working with colleagues across all public services, including NHS Fife, Fife Health and Social Care Partnership and the independent, 3rd and voluntary sectors in Fife. Nationally we are all supporting the Scottish Government’s – Test and Protect programme. There you can find out what Test and Protect means and get lots of advice on how to self isolate.

But what’s Fife Council’s role in this? Basically, we are here to help you.

We understand that being asked to self-isolate at short notice can present you with a lot of problems. For most of us, we may be lucky enough to have family, friends or good neighbours nearby who can help with things like getting groceries, picking up prescriptions or even walking the dog.

There are many reasons some people need just a bit more of a helping hand, and we want you to know that in these uncertain times it’s perfectly ok to reach out for that support. We want to make sure that everyone who needs it has access to essential support and help with general wellbeing at this difficult time.

What help is available?

Covid19 is affecting a lot of people physically, mentally and financially.

Whether you are self-isolating through the Test and Protect system, or one of those shielding for specific medical reasons or maybe just struggling in general due various lockdown restrictions, we can help you.

We can help if you are:

  • Needing help with food/shopping
  • Struggling to pay your gas/electricity bills
  • Unable to collect medication
  • Having difficulty paying for a funeral
  • Needing Welfare support (help with applying for Universal Credit or other benefits, managing deductions from benefits, support in applying for a Scottish Welfare Fund crisis grant or other financial help)
  • Having other financial difficulties (paying council tax, rent, household bills)
  • Feeling socially isolated
  • Unable to get out and need your dog walked
  • Having issues with digital connectivity
  • having difficulty isolating due to the Test & Protect programme

Who can ask for help?

Anyone really. If you don’t have any other support nearby from friends, family or neighbours we can help you or at least point you to the right place to get help.

The list includes but isn’t restricted to:

  • Anyone who has been identified by NHS as being high risk of severe illness and has been advised to shield themselves against coronavirus
  • Anyone self-isolating who has no support from family or in the community
  • Anyone over 70
  • Anyone who has a disability
  • Pregnant women
  • Anyone who requires the support of Mental Health Services
  • Anyone who receives a flu jab for health reasons
  • Anyone who is vulnerable, i.e. homeless, asylum seekers or refugees, women and children experiencing domestic abuse
  • Anyone who needs advice on financial, wellbeing matters, any other support or who want to volunteer.

How to get in touch

You can apply for Coronavirus Community Assistance online yourself or on behalf of someone else. We will try to process your request within 24 hours or next working day.

We understand that not everyone can get online. If you, or someone you know, is struggling, call the free Fife Covid Community Helpline, open Monday to Friday, 9 to 5pm.

Covid Community Helpline - 0800 952 0330

Information for shielding customers

If you have been identified as someone who is at very high risk of severe illness from coronavirus (COVID-19) and advised to self-isolate for 12 weeks. You can register to the National SMS text service to order weekly groceries and help us keep in touch with you.

You will need:

  • A charged mobile phone
  • Your Shielding Letter
  • Your CHI number (written on your letter).
  • Text your CHI number to 07860 064 525
  • You will receive an automatic response. (We are aware some EE customers have not received the automated response – we are trying to fix this. In the meantime, we will continue to assess your needs)

All the latest updates on council services and support can be found at Keep checking these pages to stay up-to-date.

With many shops and services currently preferring contactless payments to cash. You might be finding it more difficult to get help to withdraw cash, buy shopping or top up your energy account. Find out more information about alternatives to paying for items with cash.

Community Assistance Helpline Frequently Asked Questions

Do you want to help out?

Related documents

NHS ScotGov coronavirus public info poster