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What to do in an emergency

If you are at immediate risk of flooding contact us on 03451 55 00 11, option 4 (Roads and Transportation), 03451 55 00 99 (to report out-of-hours emergencies).


  • Always consider your safety first and don’t take unnecessary risks.
  • Call emergency services if you are concerned about your own safety or the safety of others and act immediately on any advice provided.
  • Avoid contact with flood water as it may be contaminated with sewage and other pollutants.
  • Don’t walk, drive or swim through floodwater – there may be hazards below the surface you cannot see.
  • Don’t walk on sea defences, riverbanks or bridges during extreme weather or during flood events.
  • Stay away from power lines and electrical wires.
  • If water is coming into your property: Use a bucket to collect the water and contain it as much as possible with towels.
  • If you need sandbags: This is when you're at immediate risk of flooding (for example, water crossing the threshold). We'll deliver them to you, if we can, dependent on sandbags and drivers being available. Limited supplies mean we can’t guarantee to respond to all requests.  We expect you to take reasonable measures to protect your property. You can buy empty sandbags at most DIY stores. There's further information on flood protection products such as flood barriers and airbrick covers on the Scottish Flood Forum website.
  • If drains are overflowing in your street: Please call us on the above number or report it to us at the Road Faults webpage. If it’s an emergency, it will be attended to as soon as possible. If the water is not causing an obstruction to traffic or flooding a house or garden, it will take longer. Someone will attend to it within the next 10 working days.
  • If your whole street is under water and every property is affected: Please contact Scottish Fire & Rescue Service who will attend as soon as possible.
  • If your ceiling is bulging with water: Please try piercing a small hole in the ceiling to release the water. This will help until a more permanent repair can be carried out. Remember to put a bucket or basin under the hole to collect the water.
  • If water is coming through a light fitting: Please leave it alone and call an electrician to isolate the electricity to the light.


Our phone lines will be extremely busy during a flooding emergency. The emergency services' lines will be the same. Please only phone them if you really need to.

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