National Entitlement Card : Myfife
The following guidance is temporary and will be updated with any changes when they are known.
Following a temporary suspension, National Entitlement Card production has now resumed, and we can now accept new applications (limited service), requests for renewals and replacement cards.
From 1 July, bus operators reverted back to the normal process of allowing free bus travel only where a valid National Entitlement Card is presented.
You can request a replacement card if it is lost, stolen or damaged. The easiest way to apply for a replacement card is using the request replacement forms linked below. If you have any difficulties email firstname.lastname@example.org or call Customer Services on 03451 550066.
If your card requires to be renewed, we will write to you and advise you how to do this.
New card applications - Service limited
60 and over
If you are 60 plus or you are 60 within the next 4 weeks you can apply online for a new Myfife card.
To apply online you will need to have the following proofs available to be uploaded to the form (instructions how to upload are detailed on the form)
- Proof of ID: passport or photographic driving licence
- Proof of Address: bank statement, utility bill, council tax letter etc. (showing name and address)
- Passport styled photograph
If you do not have these proofs available or cannot upload this information you will not be able to apply online and will need to wait until we can see you face to face at one of our Customer Service Centres.
Disability and Companion cards
Unfortunately, we are unable to process these applications at this time.
A new online form to allow you to apply is currently in development and will be available soon – this page will be updated as soon as this form goes live.
If you require further information regarding concessionary travel email email@example.com.